What is My PeaceHealth?
My PeaceHealth is a secure online tool for all patients who get care from PeaceHealth. It lets you see your record information 24/7 from almost anywhere. It also can make it easier for you to update your information, manage your care and connect with your providers.
What are the benefits of using My PeaceHealth?
You can use My PeaceHealth 24/7 from almost anywhere to do things such as:
- Request an appointment and prepare for visits.
- Send and receive secure messages.
- See your test results.
- View your health record.
- Access and pay bills.
- Request prescription renewals.
How can My PeaceHealth make it easier to manage my care?
My PeaceHealth helps you:
- Save time by avoiding phone tag or waiting on hold.
- Keep track of and prepare for visits with providers at PeaceHealth.
- Easily find, print or share your health records for care received at PeaceHealth.
- Ask for non-urgent advice from your PeaceHealth care team.
How is My PeaceHealth secure?
My PeaceHealth is a secure system for you and your care PeaceHealth team to connect and exchange information. Only people who have your permission can see your information in My PeaceHealth.
We take great care to ensure your information is kept private and secure. You will access your account using a user name and personal password that you choose. On the mobile app, you can make your account accessible via face ID or fingerprint login. Unlike conventional email, all My PeaceHealth messaging is done within the secure website or mobile app.
You can ensure that your account stays secure by turning on two-step verification. When this feature is turned on, you must enter a code sent to you by email or text message to log in to My PeaceHealth (in addition to your username and password). For more information, watch this helpful video on two-step verification.
I’ve heard of MyChart, but not My PeaceHealth. Is there a difference?
They are one and the same. My PeaceHealth is simply the name we use for the MyChart tool at PeaceHealth. Most healthcare providers offer portals like this and may call it by other names.
Why does PeaceHealth offer this tool?
PeaceHealth offers this tool to make sure you have access to information about your care. This tool also makes it easy for you to connect with us if/when you need our help.
Is My PeaceHealth a new tool? How long has PeaceHealth offered it?
My PeaceHealth has been available for many years, so the tool is not new. However, we continually make improvements to make it useful and user-friendly.
How do I sign up?
Signing up is simple. At your next visit, ask about setting up your access to the patient portal. Or visit my.peacehealth.org and click the “Sign Up Online” button. You’ll answer a series of security-related questions to set up your account.
Is there a fee to use My PeaceHealth?
No. Signing up for and using My PeaceHealth is free.
What do I need to use My PeaceHealth?
Since the tool is web-based, you’ll need:
- An email address
- Access to a computer, tablet or smartphone with an up-to-date browser
- An internet or Wi-Fi connection
Can I use My PeaceHealth at any time, from anywhere?
You can log in day or night from anywhere in the United States. On vacation? Can’t sleep? New symptoms over the weekend? You don’t have to be in the same time zone or wait for a clinic to open to send a message or request an appointment.
Can I log into My PeaceHealth from a computer at the library?
Yes. You can use a public computer to log in. To protect your privacy, remember to sign out when you’re finished.
Why do I need an email address to use the portal?
We send you an email when new information is available in My PeaceHealth. To protect your privacy, these emails do not include personal information. You will need to log into My PeaceHealth to see the personalized information.
Can I use My PeaceHealth as an app on my smartphone or tablet?
Yes. Look for “MyChart” in the app store or Google play on your device. Download it, then choose the PeaceHealth version to access your information.
What will I see in my account in My PeaceHealth?
After signing into your My PeaceHealth account, you can click different menu options or features to see things such as:
- Recent doctor visits or services in the emergency department or hospital
- After-visit or discharge summaries
- Shots or vaccines
- Lab test results
- Upcoming appointments
What you see in My PeaceHealth is based on information that PeaceHealth has collected or noted during your visit or stay.
What can I do in My PeaceHealth?
You can use My PeaceHealth to take active steps, such as:
- Send a secure message to your doctor.
- Request non-urgent appointments.
- Start a video visit.
- Fill out paperwork before a visit.
- Check in before a visit.
- Request prescription renewals.
- Check benefits and coverage.
- Update contact information and preferences.
- Make a payment.
- Find out about help with bills
- Watch videos on how to get the most out of My PeaceHealth.
When can I see my test results in My PeaceHealth?
With My PeaceHealth, you can view most test results as soon as they become available. Please keep in mind that you might see results before your healthcare provider has had a chance to see them. After your provider reviews your results, you might get a message from your provider about next steps.
If I send a message to my provider, when can I expect a reply?
You can expect to receive a response within 1-3 business days. Note that My PeaceHealth messages should not be used for urgent situations. Please phone your clinic if you need immediate attention. In an emergency, dial 911.
Where can I update my personal information?
On the “Personal Information” tab in My PeaceHealth, you can update your address, phone number, email address, preferred name, and other personal details. This is a big help to your clinic. Then your team always has your most up-to-date information in your record.
How do I change my legal name in My PeaceHealth?
To make a request to change your legal name, call our My PeaceHealth Patient Support Line at 877-202-3597.
What should I do if information in My PeaceHealth is incorrect or incomplete?
If the information is related to care or services, talk to your provider at your next visit. Or send a message to your clinic to request the correction. Depending on what it is, your care team might want to discuss your request before making the change.
I get care from providers and places other than PeaceHealth. Is information from other providers in My PeaceHealth?
My PeaceHealth includes information only from visits or stays at PeaceHealth. If your other providers use MyChart, you may set up your MyChart records to be collected in one place. Watch this video on linking your accounts.
Where can I learn more about My PeaceHealth?
When you’re logged into My PeaceHealth, you can find videos under the “Explore more” on your home page. You can also click the left navigation menu and look for the “Learning Library” under the “Resources” tab.
How can I share my record in My PeaceHealth with someone else?
Can I manage a family member’s medical record in My PeaceHealth?
It is possible to use My PeaceHealth to manage care for the whole family, as long as you have permission. This is called “proxy” access. You may connect your record with accounts for a child or adults who need your help. My PeaceHealth lets you see their information in one place. Watch these helpful videos about proxy access for desktop or for mobile.
What do I need to access to my child’s record in My PeaceHealth?
Ask the front desk staff at your child’s clinic for “family access.” (You might also hear it called “proxy access.”)
If you’re the parent or legal guardian and the child is under 12 years old, you will need to show your ID to the clinic staff. You’ll also need your own account in My PeaceHealth. (You don’t need to be a patient at PeaceHealth to have an account.). Our staff will help answer questions about setting up access.
If you’re a foster parent, you will need to provide ID and legal documentation (guardianship documentation or healthcare power of attorney) to PeaceHealth’s Health Information Management Release of Information:
Why do the rules about access change when my child turns 13?
State privacy laws require that medical offices take steps to protect the privacy of adolescents. We are not allowed to give access to records for children 13 to 17 years of age or for adults, unless the patient is disabled and unable to act on their own behalf.
Can my spouse and I share one My PeaceHealth account?
No, due to the sensitive and personal nature of medical records, each person must have their own My PeaceHealth account.
I forgot my username or password. What should I do?
If you have trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields. You will follow a two-step verification process to verify your identity. This will help you recover your username or password. You can also call our My PeaceHealth Patient Support Line at 877-202-3597.
I didn’t receive my two-step verification code. What should I do?
Check the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check the others to see if the verification code was sent there instead. If none of your accounts received the email, we might not have an email address on file. If this is the case, call our My PeaceHealth Patient Support Line at 877-202-3597 for help.
I was logged out of My PeaceHealth. What happened?
We aim to protect your privacy and information. If you logged in but haven’t clicked on anything within 10 minutes, the system will automatically log you out. We recommend that you log out of My PeaceHealth if you need to leave your computer for even a short period of time.
What do I do if I get locked out of my account?
To have your account re-activated call our My PeaceHealth Patient Support Line at 877-202-3597.
How do I delete my account?
You can ask that we deactivate your account by contacting the My PeaceHealth Patient Support Line at 877-202-3597.
Who do I contact if I have further questions?
Call our My PeaceHealth Patient Support Line at 877-202-3597.