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Guest Services at Sacred Heart Medical Center at RiverBend


Bird's eye view illustration of Sacred Heart Medical Center at RiverBend campus

Sacred Heart Medical Center offers a variety of medical and surgical services throughout its 1 million square-foot RiverBend campus. The main building has separate entrances for the emergency department, Oregon Heart & Vascular Institute, the main lobby and surgical services. Each of these entrances has its own designated parking area.

The main building is connected to two auxiliary buildings via sky bridges. 

Wayfinding

There are “way finding” services throughout the hospital to help visitors navigate the campus. Information kiosks, printed maps and volunteer stations are just some of the resources available to RiverBend patients and visitors.

Visitors are welcome

Sacred Heart has no set visiting hours. Visitors are welcome at any time on many units. Some units do limit visiting hours to protect patients' rest. Check with your nurse.

Waiting area for loved ones

There are family lounges throughout the RiverBend campus. Upon admission, ask your nurse which would be the best place for family or friends to wait.

PeaceHealth Sacred Heart Medical Center at RiverBend is a tobacco-free campus.

General information

Parking

All parking is free for patients and visitors to Sacred Heart Medical Center at RiverBend.

Parking locations

Spiritual care

Sacred Heart believes that health care includes addressing emotional and spiritual needs as well as the physical conditions of patients. This commitment is expressed in many ways, and especially through the spiritual care services available to patients and their families. 

Gift shop

A wide variety of gifts and personal items can be found at Heartfelt Gifts located on both the University District campus of the Sacred Heart Medical Center. The Sacred Heart Hospital Guild, a volunteer organization dedicated to supporting patient care, operates the shop. All gift shop proceeds are contributed to Sacred Heart Medical Center Foundation, and used to fund state-of-the-art medical services and technology.

Connecting to wifi

We are pleased to provide complimentary wireless Internet access for our patients, guests and visitors. Follow the link below to view instructions for connecting.


Patient information

During your stay

Printed information materials are available for every patient at Sacred Heart and each patient receives a binder or a folder upon admission. Many patients—such as open heart, bariatric, hip or knee replacement—receive binders in advance of their stay, once they elect to receive treatment. All of these materials are designed to make your stay as comfortable as possible and to let you know what to expect during your stay.

We want every visit to Sacred Heart to be a positive and healing experience, whether you're seeing a sick family member or welcoming a new addition to the family. This Guide to Guest Services is for patients and visitors alike to learn about all of the services available inside the hospital.

Registering for surgery and what to expect

If you are having a procedure done in the hospital, you need to register. Registering over the phone will save you time. If someone has not yet called you to register, please get in touch with us.

Patient surgery status (SmarTrack)

Stay up to date on the status of a patient surgery at Sacred Heart Medical Center.

 

Guest lodging

Guests of patients staying at either Sacred Heart Medical Center campus have several options for lodging around the area.

Medical records

Some online records, including medications, test results, and procedures, are available in your MyPeaceHealth account, free of charge. Please visit the medical records page for other request options.

Medical records information

Advance care planning

Sharing your wishes for the care you want if you are critically ill can bring you closer to the people you love. Making your wishes known clearly in advance of a crisis is one of the biggest gifts you can give yourself, your family and friends.

Learn more

Balance billing protection

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.