Guest Services at Sacred Heart Medical Center at RiverBend
Sacred Heart Medical Center offers a variety of medical and surgical services throughout its 1 million square-foot RiverBend campus. The main building has separate entrances for the emergency department, Oregon Heart & Vascular Institute, the main lobby and surgical services. Each of these entrances has its own designated parking area.
The main building is connected to two auxiliary buildings via sky bridges.
Wayfinding
There are “way finding” services throughout the hospital to help visitors navigate the campus. Information kiosks, printed maps and volunteer stations are just some of the resources available to RiverBend patients and visitors.
Visitors are welcome
Sacred Heart has no set visiting hours. Visitors are welcome at any time on many units. Some units do limit visiting hours to protect patients' rest. Check with your nurse.
Effective June 20: The Lobby will be closed to visitors between 8:30 PM and 5:30 AM daily. After hours visitors may use the Emergency Department entrance.
Waiting area for loved ones
There are family lounges throughout the RiverBend campus. Upon admission, ask your nurse which would be the best place for family or friends to wait.
PeaceHealth Sacred Heart Medical Center at RiverBend is a tobacco-free campus.
General information
Parking
All parking is free for patients and visitors to Sacred Heart Medical Center at RiverBend.
Spiritual care
Sacred Heart believes that health care includes addressing emotional and spiritual needs as well as the physical conditions of patients. This commitment is expressed in many ways, and especially through the spiritual care services available to patients and their families.
Where to eat
For families, visitors and the public
Riverview Cafe
Second floor of the hospital.
6:30 a.m – 7:15 p.m, 2:15 a.m. – 4:30 a.m.
Espresso PRN
Second floor of the hospital, near the Riverview Cafe.
6 a.m. – 5 p.m., Monday-Friday
9:15 p.m. – 12 a.m., Monday-Friday
6:30 a.m. – 2 p.m., Saturday-Sunday
Café Yumm!
Ground level of the hospital near the gift shop.
10 a.m. – 8 p.m., Monday-Friday
10 a.m. – 3:30 p.m., Saturday-Sunday
Gift shop
A wide variety of gifts and personal items can be found at Heartfelt Gifts located on both the University District campus of the Sacred Heart Medical Center. The Sacred Heart Hospital Guild, a volunteer organization dedicated to supporting patient care, operates the shop. All gift shop proceeds are contributed to Sacred Heart Medical Center Foundation, and used to fund state-of-the-art medical services and technology.
Connecting to wifi
We are pleased to provide complimentary wireless Internet access for our patients, guests and visitors. Follow the link below to view instructions for connecting.
Patient information
During your stay
Printed information materials are available for every patient at Sacred Heart and each patient receives a binder or a folder upon admission. Many patients—such as open heart, bariatric, hip or knee replacement—receive binders in advance of their stay, once they elect to receive treatment. All of these materials are designed to make your stay as comfortable as possible and to let you know what to expect during your stay.
Registering for surgery and what to expect
If you are having a procedure done in the hospital, you need to register. Registering over the phone will save you time. If someone has not yet called you to register, please get in touch with us.
Patient surgery status (SmarTrack)
Stay up to date on the status of a patient surgery at Sacred Heart Medical Center.
Guest lodging
Guests of patients staying at either Sacred Heart Medical Center campus have several options for lodging around the area.
Medical records
Some online records, including medications, test results, and procedures, are available in your MyPeaceHealth account, free of charge. Please visit the medical records page for other request options.
Advance care planning
Sharing your wishes for the care you want if you are critically ill can bring you closer to the people you love. Making your wishes known clearly in advance of a crisis is one of the biggest gifts you can give yourself, your family and friends.
Balance billing protection
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.