Guest Services at Peace Harbor Medical Center
Peace Harbor encourages friends and family to visit their loved ones in the hospital. Sometimes, seeing a familiar face in an environment the patient is not used to can be calming and help speed the recovery process. Generally visitors are welcome at any hour, however some patients require extended rest for healing and scheduled visiting hours from 10:00 a.m. to 8:30 p.m. may be applicable.
PeaceHealth is committed to providing the care our patients depend on. We've taken many steps to keep you safe when you visit our medical centers and clinics. Visit our patient & visitor information page for details.
If you have questions about visiting times, please check with the patient’s nurse. In the interest of the patient's comfort and safety, the number of ICU visitors should be limited to no more than two at a time. Visitors who have colds or other infections should stay at home until they are well.
Medical Center entrances are open from 6:00 a.m. to 10:00 p.m. Visitors should check in at the Volunteer Desk in the main lobby prior to seeing a patient. Family members and visitors are welcome to use the restroom inside the patient room. There are also public restrooms located throughout the hospital.
PeaceHealth Peace Harbor Medical Center is a tobacco-free campus.
General information
Parking
Parking spaces for patients and visitors are clearly marked in the front rows of the medical center parking areas. If you have driven your own car to the medical center, there is no problem leaving it parked for the duration of your stay.
RV Parking
Patients traveling by RV whose family members wish to remain on campus may use electric hookups in the medical center parking areas if approved by the Facilities Department.
Safety and Security
- We strive to provide a safe and secure environment for patients and visitors. We would like to recommend the following measures to keep you safe and your valuables secure.
- Please do not leave any items, even insignificant items like change or clothing, visible in a parked car.
- Please do not leave valuables such as jewelry, cash, credit cards or a checkbook in your room
- Please ask a family member to take your valuables home. If that is not possible, notify your nurse, and your valuables may be secured in an envelope in the hospital safe. They will be returned to you upon discharge. Peace Harbor does not accept responsibility for items of value unless they are kept in the safe.
- Please remind your visitors to not leave their possessions and valuables in their vehicles, waiting areas, dining room or your room.
- Every staff member at Peace Harbor should have an identification badge prominently displayed and should introduce themselves. You have the right to ask for identification.
- Our staff is happy to escort your visitors to the parking areas on the campus at any time of the day or night. Please ask your nurse to call an escort for your visitors.
- If you are aware of a threat to you or are concerned someone inappropriate may visit you in the medical center, please notify your nurse. We will take steps to address the threat and keep unwanted visitors from contacting you.
Where to eat
The Harbor Café, our medical center cafeteria, is available for breakfast and lunch meal services. Evening meals are available upon request. Vending machines located in the Harbor Cafe are available until 6:00 p.m.
Gift shop
Peace Harbor Hospital Gift Shop is located in the north end of the hospital lobby and completely staffed by our Volunteers. Cards, gifts, snacks, jewelry and stuffed animals fill the shelves awaiting their opportunity to bring smiles and good cheer to patients, family, visitors and staff. All proceeds go to Peace Harbor Hospital Foundation. Delivery is available for patients in the hospital by calling the gift shop.
Spiritual care
We honor everyone’s path toward wellness and healing, no matter their religious or spiritual beliefs. We support all through difficulty, grief and loss.
Connecting to wifi
We are pleased to provide complimentary wireless Internet access for our patients, guests and visitors. Follow the link below to view instructions for connecting.
Patient information
During your stay
When you come to the hospital there are certain personal items and information that can make your stay more comfortable and provide your caregivers with important information they need to tailor your care to meet your needs. Find tips to prepare for and what you can expect for your upcoming stay at Peace Harbor Medical Center.
Communication assistance
Here at PeaceHealth in Florence it is imperative that our healthcare providers are able to communicate effectively with the patients and families they serve. To provide patients who do not speak English as their primary language equal access to information and participation in health care decisions, we subscribe to Language Line interpretive services.
Guest lodging
There are several hotels and other accommodations in and around Florence, Oregon, near Peace Harbor Medical Center. Some local establishments include:
Patient surgery status (SmarTrack)
Stay up to date on the status of a patient surgery at Peace Harbor Medical Center.
Balance billing protection
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
Advance care planning
Sharing your wishes for the care you want if you are critically ill can bring you closer to the people you love. Making your wishes known clearly in advance of a crisis is one of the biggest gifts you can give yourself, your family and friends.
Pet therapy
A cold nose and a warm heart may be just what the doctor ordered. Some patients heal significantly faster and better if they are visited by a friendly animal, which means our Pet Therapy Teams are an active part of the healing process. Research studies show that the uncomplicated affection and unconditional acceptance a companion animal offers can reduce anxiety and relieve depression, both of which inhibit healing. All of our Pet Therapy Teams have gone through extensive training and are members of the Delta Society. In-patients and their families that would enjoy a Pet Therapy visit are encouraged to ask their nurse.
So the next time you see one of our Pet Therapy Teams in the hospital or clinic waiting rooms, feel free to take time to for a little therapy from a cold nose and wagging tail. It’s definitely good medicine.