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What you need for a video visit

  • A device that lets you see and hear others online:
    • Smartphone* (iPhone or Android)
    • Tablet (iOS or Android)
    • Computer (laptop or desktop)
  • Internet or Wi-Fi connection
  • MyChart app installed.
  • A My PeaceHealth account.**

* Check with your cell phone service provider on fees associated with your phone plan.

** Don’t have a My PeaceHealth account? Sign up at mypeacehealth.org.


When is a video visit a good choice?

Video visits are good if you:

  • Want quick, convenient care without leaving home for: 
    • A follow-up check with your provider about a chronic condition. 
    • A new medical problem that can be discussed or seen via video.
  • Have a busy schedule 
  • Have trouble getting around or don’t have a car or other way of easily traveling to the clinic
  • Need to avoid public places because you or loved ones have underlying conditions that put you at greater risk of getting sick.

Video visits aren't good if you:

  • Are having an emergency (e.g., chestpain, shortness of breath) – call 9-1-1 or your clinic in an emergency
  • Don’t have the right equipment or reliable internet service. 
  • Don’t have a private space for your appointment. 
  • Have trouble hearing.
  • Need a “hands-on” type of visit.

How video visits work from your computer, tablet or smartphone

Ask your clinic if a virtual visit is available for your appointment. We want to ensure you are getting the best level of care, so the clinic staff need to understand the reason for your visit.

How to prepare for your video visit

Before you get started, please ensure that you have the necessary equipment needed for video visits.

What you'll need to get started:

  • Internet or wi-fi connection
  • My PeaceHealth account
  • Computer, Tablet (iOS or Android), or Smartphone (iPhone or Android)
  • Download Video Visit Apps (for tablet and smartphone users):

For technical assistance, please call 833-984-2358.

Tips during the visit

  • Please make sure that all other applications using audio are closed prior to joining your video visit.
  • If you have any audio problems don’t leave the meeting. Signal to your provider that you can’t hear them and they can call you on your phone.
  • You will need to give the provider verbal consent at the start of the visit.
  • You can end the visit at any time.
  • For your convenience, we will bill your insurance, if applicable, similar to an in-person visit.

    Checklists

    Health checklist

    • Plan ahead of time what you want to talk about during your visit.
    • You can share vital signs such as your temperature or blood pressure if you wish.
    • If you want to show your provider something, prepare for that in advance.
      • You can take a picture and send it to your provider as part of a MyPeaceHealth message.
    • Tell your provider the problem or topic you consider most important for this visit.
    • Have your medications or other items nearby for reference. 
    • Keep pen and paper handy to jot notes; however you will receive an after-visit summary just as you do for in-person visits.

    Connection checklist

    Start 15 minutes before your scheduled visit and follow these steps:

    • Make sure your internet connection is strong (at least three bars).
    • Plug in your device or make sure the battery is charged.
    • Find a private place where you feel comfortable discussing your health concerns. You’ll also want good lighting in front of you so your provider can see you.
    • Test your system to make sure your picture and sound are working well.
    • Please make sure that all other applications using audio are closed prior to joining your video visit.
    • Unmute your microphone.

    Need technical support? Call 833-984-2358.



    Step-by-step instructions

    How to log into a DESKTOP video visit

    1. Login to MyPeaceHealth at mypeacehealth.org 

    Desktop Step 1 | Video Visits

    2. Click the e-Checkin button by clicking the green button to Update Information. 

    Screenshot of step 2 when starting a PeaceHealth Video Visit
     

    3. When ready, click the green "begin video visit" button. 

    Screenshot of step 3 when starting a PeaceHealth Video Visit

    How to log into a MOBILE video visit

    1. Download the My Chart app and choose PeaceHealth for your account. 

    Screenshot of phone using MyChart app

     

    2. Log into the My Chart app. 

    Screenshot of a mobile device with the MyChart login screen displaying

    3. Click the video camera icon where it says to begin your video visit appointment. 

    Screenshot of mobile device with camera icon highlighted on the display

    4. Click the e-Checkin button to prepare for your visit. 

    Screenshot of mobile device with the MyChart app open and the "e-Check-in" button highlighted

     

    If you want a family member or caregiver to join the visit remotely, you will be able to invite them once the visit has started.

    How to get started with a video visit 

    My PeaceHealth Icon

     

    Create a My PeaceHealth account

    You will need a My PeaceHealth account to administer a video visit. Sign up here if you don't have an account. 

    Virtual visit Check-in buttons with hovering cursor

     

    Check in for your visit

    Log into My PeaceHealth 15 minutes prior to your appointment time and click the ECHECK-IN button to let your provider know you are ready to meet.

    Do you need an interpreter for your visit? Let your provider’s office know and one will be added during the visit. 

    Commonly treated conditions 

    • Acne
    • Athlete's Foot
    • Canker Sore
    • Cold & Flu Symptoms
    • Cold Sore
    • COVID-19
    • Diaper Rash
    • Erectile Dysfunction
    • Excessive Sweating
    • Gastroesophageal Reflux Disease
    • Infections (minor)
    • Insomnia
    • Lice
    • Medical Travel Advice
    • Pinkeye
    • Rash
    • Ringworm
    • Seasonal & Environmental Allergies
    • Shingles
    • Sinus Infection
    • Stomach Flu
    • Stye
    • Swimmer's Ear
    • Tick Bite
    • Urinary Tract Infection
    • Yeast Infection

    Frequently Asked Questions

    What do I need to do to be ready for a video visit?

    You will need:

    • A smartphone, tablet, laptop or desktop computer that has a camera/speaker/microphone.
    • Disable the pop-up blocker from your internet browser settings.
    • Make sure your picture and sound are working well.

    Can anyone request a video visit?

    Yes, anyone can request a video visit. Ask your clinic if a virtual visit is available for your appointment. We want to ensure you are getting the best level of care, so the clinic staff need to understand the reason for your visit.

    If you need an interpreter, let your provider's office know and one can be added to your video visit.

    Are video visits secure?

    Yes, our video visits use end to end encryption.

    I am experiencing technical issues. What can I do?

    Call technical support for video visits at 833-984-2358.

    Read more....