What you need for a video visit
- A device that lets you see and hear others online:
- Smartphone* (iPhone or Android)
- Tablet (iOS or Android)
- Computer (laptop or desktop)
- Internet or Wi-Fi connection
- MyChart app installed.
- A My PeaceHealth account.**
* Check with your cell phone service provider on fees associated with your phone plan.
** Don’t have a My PeaceHealth account? Sign up at mypeacehealth.org.
When is a video visit a good choice?
Video visits are good if you:
- Want quick, convenient care without leaving home for:
- A follow-up check with your provider about a chronic condition.
- A new medical problem that can be discussed or seen via video.
- Have a busy schedule
- Have trouble getting around or don’t have a car or other way of easily traveling to the clinic
- Need to avoid public places because you or loved ones have underlying conditions that put you at greater risk of getting sick.
Video visits aren't good if you:
- Are having an emergency (e.g., chestpain, shortness of breath) – call 9-1-1 or your clinic in an emergency
- Don’t have the right equipment or reliable internet service.
- Don’t have a private space for your appointment.
- Have trouble hearing.
- Need a “hands-on” type of visit.
How video visits work from your computer, tablet or smartphone
Ask your clinic if a virtual visit is available for your appointment. We want to ensure you are getting the best level of care, so the clinic staff need to understand the reason for your visit.
How to prepare for your video visit
Before you get started, please ensure that you have the necessary equipment needed for video visits.
What you'll need to get started:
- Internet or wi-fi connection
- My PeaceHealth account
- Computer, Tablet (iOS or Android), or Smartphone (iPhone or Android)
- Download Video Visit Apps (for tablet and smartphone users):
For technical assistance, please call 833-984-2358.
Tips during the visit
- Please make sure that all other applications using audio are closed prior to joining your video visit.
- If you have any audio problems don’t leave the meeting. Signal to your provider that you can’t hear them and they can call you on your phone.
- You will need to give the provider verbal consent at the start of the visit.
- You can end the visit at any time.
- For your convenience, we will bill your insurance, if applicable, similar to an in-person visit.
Instrucciones paso a paso y listas de verificación
Пошаговая инструкция и Памятка при подготовке к видеоприему
How to get started with a video visit
Create a My PeaceHealth account
You will need a My PeaceHealth account to administer a video visit. Sign up here if you don't have an account.
Check in for your visit
Log into My PeaceHealth 15 minutes prior to your appointment time and click the ECHECK-IN button to let your provider know you are ready to meet.
Commonly treated conditions
- Athlete's Foot
- Canker Sore
- Cold & Flu Symptoms
- Cold Sore
- Diaper Rash
- Erectile Dysfunction
- Excessive Sweating
- Gastroesophageal Reflux Disease
- Infections (minor)
- Medical Travel Advice
- Seasonal & Environmental Allergies
- Sinus Infection
- Stomach Flu
- Swimmer's Ear
- Tick Bite
- Urinary Tract Infection
- Yeast Infection
Frequently Asked Questions
- Questions about how to connect with your provider online? Here are a few key facts about video visits.
- Preparation tips to make the most of your virtual "housecall."