A patient speaks to a provider through video on a mobile device

Video visits for convenient care at home

Ask your clinic if a virtual visit is available.

How video visits work from your computer, tablet or smartphone

Ask your clinic if a virtual visit is available for your appointment. We want to ensure you are getting the best level of care, so the clinic staff need to understand the reason for your visit.

Download instructions and tip sheets in:

How to prepare for your video visit

Before you get started, please ensure that you have the necessary equipment needed for video visits.

What you'll need to get started:

Internet or wi-fi connection
My PeaceHealth account
Computer, Tablet (iOS or Android), or Smartphone (iPhone or Android)
Download Video Visit Apps (for tablet and smartphone users)

MyChart app:

ZOOM Cloud Meetings App:

Click to test audio and video.

Additional Documentation

For technical assistance, please call 833-984-2358.

How to get started with a video visit

Create a My PeaceHealth account

You will need a My PeaceHealth account to administer a video visit. Sign up here if you don't have an account.

Virtual visit Check-in buttons with hovering cursor

Check in for your visit

Log into My PeaceHealth 15 minutes prior to your appointment time and click the ECHECK-IN button to let your provider know you are ready to meet.

Do you need an interpreter for your visit? Let your provider’s office know and one will be added during the visit.

Commonly treated conditions

Acne
Athlete's Foot
Canker Sore
Cold & Flu Symptoms
Cold Sore
COVID-19
Diaper Rash
Erectile Dysfunction
Excessive Sweating

Gastroesophageal Reflux Disease
Infections (minor)
Insomnia
Lice
Medical Travel Advice
Pinkeye
Rash
Ringworm
Seasonal & Environmental Allergies

Shingles
Sinus Infection
Stomach Flu
Stye
Swimmer's Ear
Tick Bite
Urinary Tract Infection
Yeast Infection

Frequently Asked Questions

What do I need to do to be ready for a video visit?

You will need:

You will need a smartphone, tablet, laptop or desktop computer that has a camera/speaker/microphone.
If you are on a smartphone or tablet, download the ZOOM Cloud Meeting app.
Disable the pop-up blocker from your internet browser settings.
Test your system to make sure your picture and sound are working well.

Can anyone request a video visit?

Yes, anyone can request a video visit. Ask your clinic if a virtual visit is available for your appointment. We want to ensure you are getting the best level of care, so the clinic staff need to understand the reason for your visit.

If you need an interpreter, let your provider's office know and one can be added to your video visit.

Are video visits secure?

Yes, our video visits use end to end encryption and randomly generated meeting passwords. Some features you may be used to if you use ZOOM personally have also been disabled, such as video recording and screen captures.

I am experiencing technical issues. What can I do?

Call technical support for video visits at 833-984-2358.

COVID-19 and Vaccine Information