COVID-19 and Vaccine Information
Masks are still required in healthcare settings per CDC and state health department guidelines.
As people practice social distancing to prevent the spread of COVID-19, PeaceHealth is offering an alternative to in-person visits that can be done from the comfort and convenience of your own home.
Video visits with your PeaceHealth provider require:
“A video visit is a great way for people to access health care,” says Annie Neil, RN, BSN, PHN, an award-winning nurse with 37 years of experience in critical care, patient education and performance improvement. Her current role at PeaceHealth is administrative, but she provides coaching and education support for people with chronic medical conditions--the very individuals who need to be most careful about getting medical care while reducing their risk of exposure to illness.
“Virtual care doesn’t replace face-to-face appointments with your doctor, but phone and video visits can help you get quicker access to a provider who can evaluate your symptoms, provide reassurance, or tell you how to take further action,” she says.
PeaceHealth patients who are experiencing minor illnesses or injuries can set up a video visit with their provider. “This type of online medical visit with a provider is helpful for routine follow-up visits about a chronic condition like diabetes or high blood pressure,” says Annie.
“Also, a video visit is a good option if you have a new symptom after hospitalization or if you have a rash, possible eye infection, cold or flu-like symptoms or maybe need to ask a question about what to do if you’re around someone who has been sick.”
Video visits are not for emergencies; however, they provide a viable option when an office visit isn’t ideal.
Prepare a list of questions ahead of time and be ready to provide your clinician with important information, Annie says.
Some of your health information may already be in your electronic health record, but it’s still a good idea to have a written record on your end.
Why? Every provider uses a record-keeping system to document the care they provide you. While most doctors use an electronic system, they might not all use the same system. That means they might not be able to see your records for care you received somewhere else. If you’re seeing a provider for the first time, he or she will need this information to make sure to give you the best possible care.
Here are a few notes to help your doctor help you:
“By the end of the visit, you want to make sure your questions related to the reason for your call were answered, and that you know what your next steps are,” Annie says. “Read back the recommendations made, so that it is clear you understand what the provider has advised to you during the call. Confirm that you know what to do if your symptoms get worse and who to call.”
It’s helpful to log into My PeaceHealth about 15 minutes ahead of the actual visit so you're ready for your clinician.
Before you make the call, pick a quiet space where you can focus on the visit without noise or other distractions. This will allow for privacy and the ability to focus on the interaction between you and your provider during the visit.
To schedule a video visit, log in or sign up at My PeaceHealth.
If you are new to My PeaceHealth, click the “sign up” button. visit My PeaceHealth and fill out the fields on the page.
If you have an activation code (from a prior visit at PeaceHealth) enter it.
If you already have an active My PeaceHealth account, sign in to your My PeaceHealth account and follow these instructions to request a video visit:
Telephone visits are another alternative to in-person visits. You will need to set up an appointment with the clinic ahead of time. Other than a telephone, you just need a quiet place where you can hear and feel comfortable chatting with your clinician. Be sure your phone is charged and that you are situated where your phone has good reception.