It is our goal to keep families and visitors informed in a timely manner about the status of a patient’s treatment. We appreciate your patience since many lab tests and procedures take time to complete.
When you have a family member going to surgery, a specially-trained Guest Services Coordinator will work with you to assure that you are able to visit with your loved one before surgery, that you will be notified of changes and delays that may effect the surgery schedule, and that you will be escorted to a post-op consultation with the surgeon. The Coordinator is the link between the operating room, surgeon, patient and family and is located at the East Tower Lobby. Amenities located there include coffee, tea, cocoa, magazines, books, newspapers, board games and cards.
To contact the Guest Services Coordinator, call ext. 7711.
It is helpful for patients to select one family member as the person to receive your medical updates. Questions from family or friends will be referred to that contact person.