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Guest Services at PeaceHealth Ketchikan Medical Center

Bird's eye view illustration of Ketchikan Medical Center campus

Our main campus is open from 6:30 a.m. to 8:30 p.m. Some units have different hours or certain restrictions.

PeaceHealth is committed to providing the care our patients depend on. We've taken many steps to keep you safe when you visit our medical centers and clinics. Visit our patient & visitor information page for details.

The New Beginnings Birthing Center's normal visiting hours are 8:30 a.m. to 6:30 p.m. Please check for special circumstances.

PeaceHealth Ketchikan Medical Center is a tobacco-free campus.

General information


Parking is free. We have:

  • Limited parking available in our covered garage adjacent to the main entry.
  • Free parking available in our main lot. Turn right after you enter our campus from Tongass Avenue.
  • Parking available in a public lot across the street from the main hospital entrance.
  • Limited parking in a lot at the corner of Tongass and Carlanna Lake Road, adjacent to the PeaceHealth Medical Group clinics, and near the emergency entrance.

Please do not use the parking near the Emergency Entrance unless you are accompanying someone to the Emergency Department.

Spiritual care

Our Spiritual Care team understands healing can sometimes need presence and conversation, as much as medical procedures. We honor everyone’s path toward wellness and healing, no matter their religious or spiritual beliefs. We support everyone through difficulty, grief and loss.

Connecting to wifi

We are pleased to provide complimentary wireless Internet access for our patients, guests and visitors. Follow the link below to view instructions for connecting.

Get connected

Gift shop


Monday - Friday, 11 a.m. - 4 p.m., and by special arrangement.

Overnight accommodations

Parents of children are encouraged to stay in the room with their child overnight. Parents of newborns are welcome to stay in the New Beginnings Birthing Center. Family of critically-ill patients may stay in a nearby room (if available). Please ask a nurse to make arrangements for you.

Classes and support groups

PeaceHealth offers a variety of informative classes in Southeast Alaska.

View current classes and groups

Lost and found

If you find an item, please turn it in to the main reception desk on the Ground Floor, or ask any employee for help. If you have lost an item, please inquire there.

Patient information 

During your stay

Printed informational materials are available for every patient at PeaceHealth Ketchikan Medical Center and each patient receives them on admission. These materials are designed to make your stay as comfortable as possible and to let you know what to expect during your stay. They explain services that we offer and that you may be unaware of.

If you ever have questions about a procedure, your physician, medication, or anything about your stay at PeaceHealth Ketchikan Medical Center, please ask! We want you to be informed, comfortable, and clearly understand your care.

Our health care providers are happy to get answers for your questions.

Advance care planning

Sharing your wishes for the care you want if you are critically ill can bring you closer to the people you love. Making your wishes known clearly in advance of a crisis is one of the biggest gifts you can give yourself, your family and friends.

Learn more

Medical records

Some online records, including medications, test results, and procedures, are available in your MyPeaceHealth account, free of charge. Please visit the medical records page for other request options.

Medical records information

Patient surgery status (SmarTrack)

Stay up to date on the status of a patient surgery at Ketchikan Medical Center.

Balance billing protection

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Patient Compliments and complaints

Do you want to let us know about an experience you or a loved one had as a patient at PeaceHealth? You can use this tool to share compliments or concerns.