Healthcare complexities? No problem

Eugene | May 10, 2017
MA solves numerous issues for long-distance patient

Healthcare is complicated. Can anyone help untangle some of the complexities?

For Craig Hunter, a patient in southern Oregon, the answer has been—yes!

Over the past few months, Megan Stevens, NCMA, a medical assistant lead at PeaceHealth Medical Group in Eugene, Oregon, has helped Hunter sort out a number of issues.

He wrote recently in gratitude for Stevens’ assistance, outlining the many ways she has assisted in his situation, which he described as “much more complex than other patients.”

Hunter’s insurance coverage is based in Utah. For major services, he goes to Utah, but for regular doctor visits, he drives nearly four hours to see the nearest covered provider at PeaceHealth in Eugene.

He had several difficulties getting records transferred from past providers. Stevens “quickly fixed” the problem. She also has stepped in to help when medication complications would crop up.

As he noted in the letter, “I can't just jump in the car and drive to Eugene every time I need something as I don't have that kind of money. So Megan has been such a blessing.”

He closed with this:

“For some reason I can't help but feel that many of the things Megan has done for me are clearly not a required part of her job description.

So I wanted to say a big thank you for all she has done and continues to do for me. I know I will call upon her many times more in the future because I know I can always count on her to be there for me.  If you have anyway of recognizing her please do.”

Stevens’s supervisor, Stephanie Parrott, was more than happy to share this story as it can be told again and again by many patients. “Megan is amazing.  She provides this level of excellent service on a daily basis,” she said.