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As you may be aware, many local businesses are facing staffing challenges – and local pharmacies are no exception. These developments are seriously impacting patients’ access to needed medications. Many community members are experiencing wait times for prescriptions of at least a week or more.

Florence Pharmacy Issues FAQ

I am a PeaceHealth patient and I need a refill, what should I do?

Call PeaceHealth Peace Harbor Medical Center at 541-997-7134 two weeks ahead of time to get a refill. Please call earlier than you normally would because the demand at local pharmacies has increased the time needed to fill prescriptions. The additional time also makes mail order pharmacies an option. When exploring a mail order option, please call your insurance provider first to determine which services are covered. Driving to another city could be an option if the need is urgent.

Can I get my prescriptions refilled or transferred during a doctor visit?

Yes, this is the best approach. Speak to your doctor during your appointment about any prescription refills or new requests - don’t wait to call later. Tell your doctor which new pharmacy you would like to use.

I was a Bi-Mart pharmacy customer, where are my prescriptions now?

Bi-Mart pharmacy closed on Nov. 4 and transferred their customers to the Safeway pharmacy.

What is the status of the Rite-Aid pharmacy?

The Florence Rite-Aid pharmacy is reportedly struggling with staffing issues, and pharmacist hours are sporadic. If you have a prescription at Rite-Aid that has been processed by your insurance provider and you have been unable to pick it up, please call the insurance company to have a reverse claim issued. Your next step would be working with your doctor to have a new prescription sent to an alternate pharmacy. It’s important to note that your doctor will be unable to issue a new prescription without the reverse claim if Rite-Aid has billed your insurance provider.

Normally I called the pharmacy directly, can I still do that?

Pharmacies are not answering the phone on a regular basis due to the dramatic increase in volume of prescriptions needing to be filled. Call PeaceHealth Peace Harbor at 541-997-7134 with any questions before you visit a pharmacy as lines could be long.

I tried to get a prescription transfer at a pharmacy and was denied, what should I do now?  

Overloaded pharmacies in the area are not currently transferring prescriptions, but your doctor can file a new one for you. You can request a prescription to be sent to a new pharmacy via MyPeaceHealth, during a doctor visit or by calling 541-997-7134. In MyPeaceHealth, log in to your account and click messages near the top of the screen. Then click medical question and the prescription question option. You can then send your doctor a message to issue a new prescription or refill a prescription. If you don’t have a MyPeaceHealth account yet, you can register for one here -

I heard local pharmacies are not accepting new patients, is that true?

All Florence pharmacies are still accepting new patients and new prescriptions, but the response times are delayed. Please give yourself two weeks to get new prescriptions filled.  

What if I have to pay for a prescription out of pocket because insurance hasn’t approved a transfer?

Please try to refill your prescriptions at least two weeks in advance to give insurance time to process. Also, PeaceHarbor works with the Safeway Pharmacy, Florence Pharmacy and the Fred Meyer Pharmacy as part of the 340B Discount Medication program. For more information, call 541‐902‐6783. 

I have more questions, can I talk to someone at PeaceHealth Peace Harbor?

Please call 541-997-7134 and leave a message for the prescription assistance team. Please be prepared to wait on hold due to the increase in phone calls. We apologize for the inconvenience.

As always, our No. 1 priority is the safety and well-being of our patients. As valued patients and community members, PeaceHealth is here to guide you through these challenges to ensure you have access to much-needed medications.

Hospitalist Program

Hospitalists are doctors who specialize in caring for patients in the hospital. They serve as attending physicians and provide consultations on behalf of other specialists.

Why is a hospitalist providing my care and not my doctor?

By being present in the hospital 24 hours a day, seven days a week, our team of hospitalists can:

  • Respond more quickly to any urgent or emergent health care need that you may have.
  • Be readily available to discuss the results of your diagnostic tests and your treatment plan with you and your family,
  • Allow your regular physician more time to schedule appointments for you in his or her office. This allows more time for your doctor to focus on preventive health care for you and to treat urgent problems that don't require hospitalization.
  • Better focus on the increasing severity and complexity of illnesses affecting hospitalized patients. Simply put, patients are sicker now than ever before.
  • Use their specialized training and experience in the care of those diseases causing hospitalization. This complements the specialized training that your primary care physician has in providing your outpatient care.

When can I expect to see my hospitalist?

Hospitalists always see unstable patients first, followed by patients who are ready to be discharged. They then visit the remainder of their patients. Hospitalists always see each patient daily. They make additional visits as needed to discuss important test results.

When can my family speak with the hospitalist?

Hospitalists are available in person or by telephone during the day. A night hospitalist is available if your question or concern cannot wait until your regular hospitalist is available the next day.

How does my primary care physician know what is happening to me in the hospital?

Your primary care physician is notified at the time of your admission, of any significant changes in your condition while in the hospital, and on the day you are discharged. The hospitalist provides your primary care physician with a detailed summary of your hospital course, including tests results, consultations with other physicians and your discharge medication list. They also ensure timely follow up appointments with your primary care physician and inform him or her of any additional tests needed when you visit the clinic.

What happens if I have a problem between the time I leave the hospital and my first clinic appointment?

If you have questions or concerns, you should contact your primary care physician. If you have an emergency, please call 911 or report to the nearest emergency room.