Patient Rights and Responsibilities

Your well-being is our primary concern. While you are a patient, your basic right to make decisions, ask questions and be treated as an individual is as important to you as the quality of your medical care.

Our patients have the right…

  • to treatment without regard to age, race, ethnicity, religion, culture, language, disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
  • to care that is respectful of personal values and beliefs, and that addresses psychological, spiritual, social and intellectual needs in conjunction with medical care.
  • to receive care in a safe environment free of abuse (verbal, mental, physical and sexual), neglect, exploitation and unnecessary restraints.
  • to an environment that preserves dignity and contributes to a positive self-image.
  • to know which physician or licensed independent practitioner (LIP) is in charge of his or her hospital care and the names of other personnel involved in care, and to refuse treatment, examination or observation.
  • to appropriate medical evaluation and services as indicated by the urgency of care. When medically permissible, a patient may be transferred to another facility only after being provided complete information and an explanation concerning the need for, and the alternatives to, such a transfer. The provider to which a patient is to be transferred must first have agreed to accept the transfer.
  • to complete information about diagnosis, treatment and prognosis presented in a way he or she can reasonably be expected to understand, and be involved in planning care.
  • to be offered language access services, such as interpreting and translation, free of charge
  • to receive important information in a manner that takes into account any vision, speech, hearing, or cognitive impairment needs.
  • to receive all the information necessary to give informed consent for a proposed procedure or treatment including description, expected benefits, risks and alternatives, including the alternative of no treatment at all.
  • to have pain assessed and treated as clinically appropriate.
  • to refuse treatment and to be told what effect this may have on his or her health.
  • to receive all the information needed for informed assent to forego or withdraw life-sustaining treatments and to designate someone to make medical decisions on his or her behalf if the patient is too ill to do so. Information about Advance Directives is available on request.
  • to have a physician and family member, or other designated contact person, notified of his or her admission.
  • to full explanation before taking part in any research, and the right to refuse to participate in research without jeopardizing access to medical care.
  • to privacy in care delivery and confidentiality of all information and records regarding care.
  • to review their medical records without charge and to obtain a copy (for which the hospital may charge a reasonable fee).
  • to discharge planning for continuing care requirements following release from the hospital.
  • to be informed of any business interests providers may have in health services to which the patient is referred.
  • to receive an explanation of charges and to be informed of financial assistance resources for health services.
  • to complain about hospital care without fear of reprisal and if requested, to receive a written response from the hospital. Patients or their loved ones may contact the Risk Management Department at (541) 222-2495 for additional assistance and/or to request a copy of the PHOR Grievance Policy.

Patients may also contact the following agencies with any concerns:

Oregon Health Division
(971) 673-0540
Joint Commission
(800) 994-6610
Centers for Medicare & Medicaid Services
(800) 336-6016

Our patients are responsible for…

  • participating actively in decisions regarding their health care.
  • providing accurate, relevant, and as complete as possible medical history, symptoms and concurrent conditions prior to and during the course of treatment.
  • asking questions and seeking clarification in order to understand and be informed about their diagnosis as well as any expectations of them.
  • promptly reporting any changes in their health, concerns about their care and/or obstacles to following their treatment plan.
  • furnishing information reasonably necessary to determine the ability to pay for services and the sources thereof.
  • respecting the rights of others in the hospital.
  • being respectful of the property of other persons and of the Medical Center and for following the rules affecting patient care and conduct.
  • cooperating with providers to achieve an optimal outcome of care after consenting to treatment.
  • informing providers when instructions, information or answers to questions are not understood or cannot be followed, or if care is unsatisfactory.