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Shadow Coaching

To sign up for a shadow coaching sesson, call Melissa Morrison at 360-584-6680 or visit the PHMG Patient Experience website


An easy way to boost patient satisfaction - participants will come away with a personal plan for building patient trust and loyalty

Targent Audience

Providers in the Lower Columbia Region



  • Describe personal communication strengths as well as specific areas of opportunity
  • Describe how patients respond to their personal practice style
  • Discuss how the CGCAHPS survey measures patient experience and how to effectively impact personal scores
  • Apply improvement strategies into action during patient encounters
  • Determine behavioral and performance goals that are specific, attainable, realistic and timely


PeaceHealth St. John Medical Center is accredited by the Washington State Medical Association to provide continuing medical education for physicians.

PeaceHealth St. John Medical Center designates this Performance Improvement (or PI) CME activity for a maximum of 20 AMA PRA Category 1 Credit(s) ™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for up to 20 hours of Category I CME credit to satisfy the relicensure requirements of the Washington State Medical Quality Assurance Commission.

Continuing Medical Education, 1615 Delaware Street, Longview, WA 98632 (360) 414-7932 Fax (360) 414-7463

Planning Committee

Faculty and planners have been asked to disclose any financial relationships with any commercial interest whose products or services are related to the subject matter of the presentation.  They have nothing to disclose.