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Billing Questions

Paying for the Care You Receive

If you have questions about your clinic bill or other issues related to your PeaceHealth Medical Group account, our team in Patient Financial Services would be happy to help you. Please call us at the number below. When you call, please be prepared to provide the patient's name and date of birth or the patient number. You can find the patient number (an 8-digit number) in the upper right-hand corner of the billing statement.

Making Payments

You can pay your bill online if you're signed up to use My PeaceHealth. This free online service is available to all PeaceHealth patients. It's a quick and easy way to take care of your account, as well as other business you may have with your clinic. We accept credit or debit cards for payments over the phone. We can also assist you with prepayment options or installment plans to pay for extensive services such as obstetric care or surgery. You can access your itemized statement by logging into your MyPeaceHealth account or you can send a message to a Customer Service Representative from your MyPeaceHealth account by choosing "Ask a Question" from the Messaging tab drop down menu once you have logged in. Next, you would click the Billing Questions button. If you have not signed up for a MyPeaceHealth account yet, you can click on "Sign Up Now" and follow the activation instructions.

Other Support

If you want an estimated cost before you receive a service, you can request an estimate from your provider's office. Financial aid is available. If you're facing financial hardship, we can help you explore your options for obtaining medically necessary care at a reduced cost or without charge. You may be eligible for ;our Bridge Assistance program. Read the Bridge Assistance FAQ.

Provider-based Billing

Some clinics are departments of PeaceHealth St. John Medical Center. This means that for services in these clinics, you may receive a separate charge or billing for the facility, which may result in a higher out of pocket expense. Read provider-based billing FAQ. If you have questions about the hospital bill, please call 360-414-7750 or 1-800-438-7562 ext. 7750.


Phone: Monday to Friday 9 a.m.-4:30 p.m.
Office: Monday to Friday 8 a.m.-4:30 p.m.

Customer Service: 877-202-3597

Please feel free to contact us with any question or concerns about your bill. Customer Service Representatives are available Monday through Friday, except holidays.


My PeaceHealth logo

The electronic medical record for patients of PeaceHealth Medical Group providers.