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Patient and Family Advisory Council (PFAC) – Springfield, OR

PeaceHealth Sacred Heart Medical Center at RiverBend

RiverBend PFAC

“It was rewarding to be on the PFAC when we developed the Patient Ambassador Program for the Emergency Department.  We saw it grow from the beginning stages to become a successful program. The Patient Ambassadors really make a difference to the patients in the emergency waiting room.”


Our PFAC serves as a voice that provides constructive feedback to improve patient experience. We helped in the implementation of:

  • The Patient Ambassador Program for the Emergency Department.
  • A “Secret Shopper” program.
  • Trackers for wheelchairs.
  • A “Comfort Care” menu.
  • Hospital signage to enhance wayfinding.


  • Founded in 2013
  • Meets monthly, September through June

Contact Anne Coit for more information.