Registration, Scheduling & Contacting Us
Answers to Your Frequently Asked QuestionsQ: How do I make an appointment with my doctor at the clinic?
To schedule a routine appointment with your Physician or Nurse Practitioner, call the main PeaceHealth Peace Island Medical Center phone number at (360) 378-2141. Monday through Friday between 7:30 a.m. and 5 p.m. we will route you to a scheduler. At night and over the weekend you can call the same phone number and we will route you to the Clinic voicemail box and your message will be received and responded to the following business day.
Q: How do I contact my clinic provider, or my provider’s nurse?
The process for contacting the clinic provider and nurse is different at PIMC then it was at InterIsland Medical Center (IIMC). Peace Island uses a more comprehensive clinical team approach. This change is important to understand. Change is often difficult at first, but it is important to know that we are able to serve patients as carefully and compassionately as we always have. It may help to know that RNs from IIMC are now staffing the Emergency Department and the inpatient units at Peace Island Medical Center.
The process now is:
- When calling in to PIMC (at 2141), ask to be connected to your doctor’s work station.
- After the greeting message, you will be asked to leave your full name, date of birth, telephone number and a brief message.
- Please allow your caregiver team time to respond. Calls received between 8 a.m. and 4 p.m. will be answered by the end of the business day.
- Calls received after 4 p.m. may not be returned until the next business day.
- If you have an immediate need or your physician is out of the office, ask to speak to the RN nurse team lead.
Q: How can I be sure my phone call to the clinic will be returned?
The process for answering questions during clinic hours is different than it was at IIMC because clinic caregivers have a different scope of practice. A single Registered Nurse (RN) lead in the clinic manages all the triage calls and assists patients and providers in meeting the daily needs of the clinic, while Licensed Practical Nurses (LPN) and Medical Assistants are also monitoring calls while serving patients in the clinic.
Q: How do I know what specialists are currently available at PIMC and how do I schedule an appointment with a visiting specialist?
Patients should continue to call the specialist’s office phone to schedule appointments for their Friday Harbor clinics. PIMC publishes a Visiting Specialist monthly calendar which includes the various specialists’ office phone numbers. The calendar is available at the PIMC greeter’s desk and in the clinic nurses stations. Specialists generally schedule the same day of each month, but as schedules are always subject to change, we publish the calendar the last week of each month for the following month. If you would like a cop of the visiting specialist calendar you can call the Administrative Assistant at 378-1704 and request a copy be emailed to you.
Q: What should I do if I have a question or concern about the care or service I received at Peace Island Medical Center?
We are here to serve your health care needs; please let us know if there are any problems by contacting Beth Williams-Gieger or Jim Barnhart or by calling 378-1704.
It is our vision that every person will receive safe, compassionate care; every time, every touch. We need to hear about any glitches that our patients have encountered, so that we might fix them. The very best way to help us continually improve our services is to let us know directly what has caused you some concern.
Q: Who should I contact if I have a question about my bill?
For clinic billing questions please call 1-877-202-3597. For hospital or emergency department billing questions please call 1-800-873-8253.
Q: Why is it taking so long to register for a clinic appointment?
We have heard from patients that their check-in or registration, which used to take just a few minutes at IlMC, is taking significantly longer. First-time visitors are experiencing longer-than-normal registration times, as information is loaded into a new system by new caregivers at a new location. On subsequent calls or visits, patients should experience a much quicker registration process.
Q: Where should I go for emergency medical care? Routine care?
You should use the hospital emergency department for very serious or life-threatening problems, not for common illnesses or minor injuries.
If you are experiencing any of the following symptoms, DO NOT WAIT: call 911 or get to the medical center as quickly and safely as possible.
- Chest pain
- Severe abdominal pain
- Coughing or vomiting blood
- Severe burns
- Deep cuts or bleeding that won’t stop
- Sudden blurred vision
- Difficulty breathing or shortness of breath
- Sudden dizziness, weakness, or loss of coordination or balance
- Numbness in the face, arm, or leg
- Sudden, severe headache (not a migraine)
- High fevers
- Any other condition you believe is life-threatening
- Common illnesses such as colds, flu, earaches, sore throats, migraines, fever and rashes
- Minor injuries such as sprains, back pain, minor cuts and burns, minor broken bones or minor eye injuries
- Regular physical exams, prescription refills, vaccinations and screenings
- A health problem where you need advice
Q: What days will the Clinic be open?
The Clinic is open Monday through Friday, 8 a.m. to 5 p.m. Beginning June 3, the clinic’s weekday hours will expand to 8 a.m. to 6 p.m. The facility is closed in observance of the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Q: Who should I call for after-hours help?
If you have a serious or life-threatening problem, call 911. For your safety, it is our policy at Peace Island Medical Center not to give out medical advice over the phone. Many insurance companies have a 24/7 nurse help line to help you decide where to go for after-hours care. The list below may guide you.
- Aetna : (800) 556-1555
- Amerigroup: (866) 864-2544
- Community Health Plans of Washington (Basic Health, Healthy Options/CHIP, Medical Care Services, Washington Health Program, Medicare Advantage): (866) 418-1002 (nurse advice line) or (866) 418-1006 (TTY for speech and hearing impaired)
- Coordinated Care: (877) 644-4613
- Group Health Cooperative: (800) 297-6877
- Molina (Basic Health, Healthy Options, Medicaid): (888) 275-8750 (English) or (866) 648-3537 (Spanish)
- Premera Blue Cross : (877) 728-9020
- United Healthcare Community Plan: (877) 543-3409