Registration & Billing
Uncertainty and worry about the cost of your healthcare does not help the healing process. In order to relieve concerns about costs and to help patients better manage their finances, the information in this section is provided to help you understand your bill and answer some common billing questions.
You will start your stay at registration. The registration staff will ask you for information about yourself. In most instances, we are required to obtain this information with each new admission or registration for a procedure by Federal or State regulatory agencies and/or insurance companies. Registration also needs to know if your hospitalization is related to an auto or on-the-job accident and if so, the date, time and place of the accident. During the registration process you will be asked to provide information about the person responsible for financial arrangements as well as health insurance information. It is helpful to bring your health insurance card with you to ensure that Registration gets accurate, complete information for billing.
We know health care expense is of concern to you even if you have insurance, and we want to help. We will assist you with billing issues to facilitate prompt payment on your account. Many insurance companies require prior authorization for treatment. The accurate information given to us at registration allows for verification of coverage and authorization, referral to other health care providers, as well as rapid billing of the account to the appropriate payer.
Our statements reflect the status of your account. Payment of the patient due portion is due upon receipt of the statement unless other payment arrangements have been made.
We accept assignment on Medicare. We ask that you not pay until you receive a statement from us showing a patient balance due. Medicare will determine the allowable amount, what they will pay and what is your responsibility. If you have secondary insurance we will bill them for you. Since the arrangement with secondary insurance is between you and your insurance company, we seek your assistance in any follow-up on the claim or lack of payment in those instances where you disagree with the insurance coverage of co-pays and deductibles from Medicare.
OMAP/Oregon Health Plan Patients
Always bring your valid Oregon Medical card with you to each appointment. If you do not have a card, please get a temporary card from your caseworker before coming to your appointment. Services provided without the card or services not covered by the card will be billed to you. If you do not have a card, you will be asked to sign a waiver indicating that you realize you will be financially responsible for the services provided.
PeaceHealth in Florence is an outreach facility for the Oregon Health Plan. Call (800) 873-8253 for assistance.
Private Insurance Patients
Please provide us with a copy of your insurance card. We will be happy to bill your insurance companies and will honor the payment rates of those with whom we participate. Please understand that your insurance policy is a contract between you and your insurance company. Our submitting the claim for you does not take away your responsibility for payment of the claim. We will assist in claim follow-up but may need your help in resolving payment issues.
Co-pays and Deductibles
Many insurance programs have a fixed co-pay or deductible for each visit. Please make this co-pay or deductible payment at the time of service.
Refunds for overpayment on claims will be processed daily and issued as soon as possible. If you have an open account, your payment may be moved to cover the balance on the open account before refunds are made. Due to administrative costs, credit balances of $4.99 or less will not be refunded.
Returned checks (NSF, account closed, etc.) will be assigned to a collection agency for collection, and will be assessed a $25.00 minimum service fee.
Billing Questions or Concerns?
If you have questions, please contact our Patient Financial Services representatives by calling one of the following numbers. Office hours for customer service lines are 9:00 a.m. to 4:00 p.m. local time. If you would like to arrange an on-site visit with a customer service representative please call (541) 997-9672 to reserve a time especially for you.
Peace Harbor Hospital Patient Accounts (800) 873-8253
PeaceHealth Medical Group Clinic Patient Accounts (800) 957-4259