Patient Experience Survey Guide

Patient Guide to the Patient Experience Survey, Ratings and Comments

 
PeaceHealth is committed to providing you with the information you need to select a care provider. We publish patients’ ratings and reviews of our PeaceHealth Medical Group providers, sourced from thousands of patient experience surveys received each month.

This guide explains who receives the surveys and how we use the results to display star ratings and comments for you.

A care provider may be a physician--including primary care physicians and specialists--or an Advanced Practice Clinician such as a nurse practitioner, physician assistant or audiologist.

The patient experience survey measures patients’ opinions of the care they receive at PeaceHealth Medical Group. We use our patients’ feedback to improve all aspects of the clinic experience. We protect our patients’ confidentiality and ensure the survey is conducted with the utmost integrity.

Patients with visits at PeaceHealth clinics are randomly selected to receive a patient experience survey via email or postal mail within days of their appointments.

Star ratings are based on six, provider focused questions from the survey. A provider’s star rating reflects the average response to the six questions based on all his/her patients’ surveys. Ratings are updated monthly. During this visit, did the provider:

  1. Explain things in a way you could understand
  2. Listen carefully to you
  3. Give you easy to understand information about [your] health questions or concerns
  4. Seem to know the important information about your medical history
  5. Show respect for what you had to say
  6. Spend enough time with you

On average, we post 94% of all patient comments. However, we do not post comments if they meet certain criteria such as:

  • Containing offensive or inflammatory language
  • Information isn’t relevant to care at PeaceHealth Medical Group
  • Contain names or detailed information that could jeopardize patient confidentiality or privacy
  • Address issues of patient safety or risk

Comments are posted each week.

Ratings and comments are only displayed for providers employed by PeaceHealth Medical Group (PHMG). Non-employed community providers who are credentialed at our hospitals are also in the directory, but we do not conduct patient experience surveys for them.

In order to present data you can trust, we display ratings only for providers with at least 30 patient experience surveys in the last 12 months. Comments are only displayed when there are at three or more in the previous 12 months. Also, we do not survey the patients of all our PHMG-employed providers. We exclude:

  • Social workers, dieticians or pharmacists, and
  • Providers who see patients in behavioral health (e.g., counselors, psychologists and psychiatrists)

Find a Doctor  

PeaceHealth System Services
1115 SE 164th Avenue
Vancouver, WA 98683
360-729-1000