Patient and Family Advisory Council (PFAC) - Vancouver, Washington

PeaceHealth Southwest Medical Center

group photo of Vancouver Patient Family Advisory Council

“I am so impressed with the care the staff give when we as PFAC members give advice. They listen. They care.”

“My voice matters. As a part of the PFAC council, I've had input into how changes are considered and put into action."

The goal of our PFAC is to make care more accessible and understandable for patients and their families.

Accomplishments

Our PFAC has given valuable input into countless projects to improve the patient experience, including:

  • Patient education and marketing materials such as brochures, patient letters and new patient packets.
  • Phone system improvements.
  • Enhanced scheduling process for patients, standards for patient communication during appointments and more. 
  • A new visit and annual exam questionnaire.
  • Questionnaire for social determinants of health.
  • Recommendations for patient survey methodology and questions.

PFAC Award Longview

Membership

  • The PFAC meets from 5 to 7 p.m. on the first Monday of every month, except in July and August.
  • We ask for a two-year commitment, if possible.
  • For more information contact: Melissa Morrison, patient experience specialist.