Patient and Family Advisory Council (PFAC) – Longview, Washington

PeaceHealth St. John Medical Center
PeaceHealth Medical Group-  Longview Community Clinics
 

“Everyone should feel they receive the best care at PeaceHealth Medical Group. I am proud to be a part of this Patient Family Advisory Council as we strive together to continue to improve care for our community.”

Accomplishments

Our PFAC has worked on multiple patient letters and handouts, new patient packets, patient appointment rescheduling process, signage placement and customer service. Our impact has been to make care more comfortable, understandable and accessible to patients and their families.

When a person registers with a PHMG primary care provider for the first time, they receive a new patient packet. It used to contain multiple, single pages of information that was overwhelming to read and understand. The PFAC suggested changing the format. Over a four-month period, the PFAC, PHMG providers and leaders collaborated to create a “Welcome to PeaceHealth Primary Care Services” booklet which combined all the previous information and added clinic names, addresses, phone numbers and hours of service, as well as removable maps. Patients appreciate this updated, user-friendly and compact reference booklet.  PFAC Award Longview

View other accomplishments 

Membership

  • Founded February 2017
  • 16 members
  • Meets monthly for ten months a year
  • Contact: Melissa Morrison, patient experience specialist