COVID-19: Vaccines, boosters, testing, and visitor guidelines. Please use ER for emergencies only.

Patient and Family Advisory Council (PFAC) - Eugene, OR

PeaceHealth Medical Group - University District

“Healthcare is complex and often our change may seem slow. We need brave individuals to tell us like it is, to challenge us to grow and learn, to look at things a different way than we might have and. most importantly, to deliver the best care possible in every setting. This is what our patients deserve.” – Robin Virgin, MD

PFAC Accomplishments 

  • Contributed to the “My PeaceHealth” patient portal design and content.
  • Performed environmental assessments on clinic facilities, waiting rooms and exam rooms for the purpose of sharing the experience of patients using these spaces.
  • Shared feedback on written letters, documents and policies.
  • Contributed to the Home Visit Program design and rollout.
  • Brought awareness to privacy issues in the waiting room – during the check-in process.
  • Helped design a webpage to share information about the PFAC program.
  • Provided patient-friendly language for patient pre-surgical packets.
  • Improved ethnic minority care experiences by collaborating on the national project with the Institute for Patient-and-Family-Centered Care.
  • Helped develop the pain management program and policy.
  • Contributed to design and content for new patient guidebooks.


  • The PFAC meets 5 to 7:30 p.m. on the fourth Thursday of every month, except July and December.  After the application is accepted and the interview process is completed, you may receive an invitation to join the council.
  • We ask for a two-year commitment, if possible.
  • For more information contact: Chrissy Reichhold, patient experience specialist.

apply for the Eugene phmg PFac