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Patient and Family Advisory Council

Patient Family Advisory Council

A Patient and Family Advisory Council (PFAC) is a group of diverse patients, families and members of the healthcare team. They come together to collaborate and provide guidance on how to improve the patient and family experience. Through the patient’s unique perspective, these councils give input on issues that impact care, ensuring that the patient or family member’s journey is better and more safe. 

“It is encouraging to know that PeaceHealth values input from community and patients and actually implements suggestions. So, as a patient, that provides a comfort knowing that the best care available for all is a primary goal. Voices do matter and are heard.” - Brenda Chapman

“This was a stimulating, interesting, worldview expanding experience. I can now see some of the issues staff may face, and, hopefully, help the staff to understand the patient’s point of view.” - Ellen Rammell 

Why join?

  • You can help make a difference in the lives of people and families in your community.
  • Your voice will be heard in a safe and confidential environment.
  • You will learn more about the inside workings of the healthcare system.
  • You can share feedback with clinic or hospital leadership who will work to incorporate your suggestions to enhance patient and family-centered care.

What do patient advisors do?

  • Advise on issues that impact the patient, family and caregivers in the clinic or hospital.
  • Work on projects,  participate in discussions and share ideas to improve the quality and safety of the care we provide.
  • Review and help create patient and family education materials.
  • Give back to their community.

How often does the PFAC meet and what are the expectations?

Most PFACS meet once a month for ten months out of the year. Meetings last one to two hours and schedules vary per PFAC location. PFAC membership is a two-year commitment to ensure there is a consistent group of people dedicated to partnering together on ideas and improvements in the care provided in clinics or in the hospital.