IN AN EMERGENCY, DIAL 911
Note: Enter Emergency from Carlanna Lake Road
A Level IV Trauma Center, Ketchikan Medical Center Emergency Department(ED) is open 24 hours a day, every day of the year. Our staff provides efficient and compassionate emergency room treatment for every patient. Highly trained staff, improved processes, and advanced technology quickly provide you with the care you need.
How To Get To The Emergency Department
The ED at PeaceHealth Ketchikan Medical Center is located off Carlanna Lake Road. Drive Tongass Avenue to Carlanna Lake Road, turn east to the Emergency Room sign, about 100 feet east of the intersection, turn south and drive to rear of hospital to the entrance marked EMERGENCY.
What To Bring With You
- Proof of insurance (if you have it)
- Any medications or prescriptions
When You Arrive At The Emergency Department
- Enter through the EMERGENCY ENTRANCE to the ED
- Approach ED counter and explain your problem
- Follow instructions given by medical personnel
- Park vehicle in ED visitor parking spot adjacent to ED
Emergency Department Services
- People and processes to handle any life-threatening emergency
- Comprehensive services and board-certified specialists available 24 hours a day
- Electronic patient tracking system to reduce wait times
- Facility design assists faster access to the most appropriate care
- Imaging equipment (MRI, CT scanner, digital radiography) directly adjacent to the ED for faster diagnosis
- Single-patient rooms to assure patient privacy, infection control, and a calm, quiet atmosphere
- Computerized nursing stations give doctors and nurses easy access to each patient and the patient’s medical records
- Special accommodations for the hard of hearing, visually impaired, blind, deaf, and limited English proficient
- Adjacent waiting room provides a relaxed environment for patients and family members
Portal To The Critical Access Hospital
The Emergency Department at PeaceHealth Ketchikan Medical Center serves as the entrance to the Critical Access Hospital (CAH), which is staffed and equipped to provide the highest level of care to severely injured adults and children from throughout Southeast Alaska.
- Round the clock availability of surgeons, anesthesiologists, physician specialists, nurses, support services like laboratory and imaging, and resuscitation life-support equipment
- Serves all of Southeast Alaska and is part of the PeaceHealth system "Corridor of Care" with advanced care facilities in Washington and Oregon
Why do I have to wait so long?
There are a variety of reasons why you may be required to wait for care and treatment. The emergency department does not schedule appointments, so it has no control over how many patients arrive at a given time. Remember too, all patients are assessed and the sickest are treated first. You may arrive at an especially busy time, and therefore experience longer wait times. There are many reasons a trip to the emergency department can take longer than a visit to the doctor’s office. Unlike a doctor’s office, where appointments are spread out, many emergency patients may arrive at once. Your emergency provider may request tests, medications, or visits with other providers. Unlike a doctor’s office, emergency department patients often must wait for the results of x-rays or tests before they are treated and discharged.
Spiritual Care Services
A chaplain is available for spiritual, emotional and cultural support for patients and their families if desired. The chaplain works with the staff to support you when you are in the Emergency Department. Please ask a nurse or emergency provider if you would like to speak with a chaplain.
We are committed to caring for your health needs, regardless of your ability to pay. If you are worried about your bill, we offer financial counseling to help you with a reasonable payment plan.
Important Notice to Hospital Users
Ketchikan Medical Center's emergency room physicians are independent contractors employed by National Emergency Services (NES) and are not employees of the hospital. If you need assistance regarding a bill received for physician services in the emergency department, please contact Probill.