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Guest Services at Sacred Heart Medical Center University District


Bird's eye view illustration of Sacred Heart Medical Center University District campus

  • Hospital entrances are open from 5:30 a.m. to 8 p.m.
  • Most units prefer that you limit the number of visitors to two at any time.
  • Please control the noise in your room.
  • Remember that this is a tobacco-free campus
  • Visitors must check in with a security officer at the main lobby reception desk between 8 p.m. and 5:30 a.m. The officer will contact the nursing staff of the unit caring for you to verify the visit and issue an ID badge to your visitors. This check-in is vital to maintaining a secure hospital environment.

General information

Parking

Parking for visitors is available inside the University District Parking Garage, which is surrounded by Patterson and Hilyard streets and 12th and 13th avenues. The main entrance is off Patterson.

  • All parking is free but requires validation, which is available from the reception desk in the Main Lobby or through Security in the Emergency Department (ED) after 7 p.m.
  • Emergency and Regional Infusion Center patients may park in the lot adjacent to the ED entrance.
  • RV parking is available on the corner of Hilyard Street where it intersects with the alley between 11th and 12th avenues. Contact PeaceHealth Security & Parking Services at 541-743-4750 to arrange for RV parking.

Spiritual care

As a hospital of the Sisters of Saint Joseph of Peace, our mission affirms our commitment to providing health care that encompasses the needs of the whole person—mind, body and spirit. The Spiritual Care Department cares for the spiritual needs of patients, families, staff and the institution as a whole. Services are provided on both the RiverBend and University District campuses and include pastoral counseling, patient and family support, advocacy, crisis intervention, and prayer services.

Gift shop

A wide variety of gifts and personal items can be found at Heartfelt Gifts located on both the University District campus of the Sacred Heart Medical Center. The Sacred Heart Hospital Guild, a volunteer organization dedicated to supporting patient care, operates the shop. All gift shop proceeds are contributed to Sacred Heart Medical Center Foundation, and used to fund state-of-the-art medical services and technology.

Learn more

Connecting to wifi

We are pleased to provide complimentary wireless Internet access for our patients, guests and visitors. Follow the link below to view instructions for connecting.

Get connected


Patient information 

During your stay

Printed information materials are available for every patient at Sacred Heart and each patient receives a binder or a folder upon admission. Many patients—such as open heart, bariatric, hip or knee replacement—receive binders in advance of their stay, once they elect to receive treatment. All of these materials are designed to make your stay as comfortable as possible and to let you know what to expect during your stay.

We want every visit to Sacred Heart to be a positive and healing experience, whether you're seeing a sick family member or welcoming a new addition to the family. This Guide to Guest Services is for patients and visitors alike to learn about all of the services available inside the hospital.

Advance care planning

Sharing your wishes for the care you want if you are critically ill can bring you closer to the people you love. Making your wishes known clearly in advance of a crisis is one of the biggest gifts you can give yourself, your family and friends.

Guest lodging

Guests of patients staying at either Sacred Heart Medical Center campus have several options for lodging around the area.

Balance Billing Protection

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.