Patient Services and Role-Specific Orientations


What are Patient Services Orientations (PSO) and Role-Specific Orientations (RSO)?

Patient Services Orientation is a system-level program designed for all new caregivers (with the exception of providers) who work directly with patients in any capacity. This includes inpatient as well as ambulatory (clinic-based) caregivers. Classes are held during the day, beginning at 8 am and ending at approximately 4:30 pm. 

Role-Specific Orientation (RSO) is a system-level program designed for new caregivers who work as inpatient bedside nurses, nursing support (CNAs, PTSs, Mental Health Techs, ED Techs), medical assistants, and ambulatory (clinic-based) PARs.

Following New Caregiver Orientation (NCO), new hires may also attend CareConnect Orientation. The amount of time you will spend in these classes is dependent upon your job role. Orientation can take up to two weeks for specific roles. 

What classes do I need to take?

Prior to your first day of employment, you will be automatically registered into the classes you need to take for your job.

Refer to the Patient Services and Role-Specific Orientation for information on your week one schedule. You will receive your week one schedule during New Caregiver Orientation. 

What if I have schedule conflicts and can't complete the PSO/RSO schedule? Will it impact my ability to start work in my department?

The PSO/RSO schedule repeats every two weeks, each time a New Caregiver Orientation is scheduled. With the exception of some holiday weeks during the year, the class times and locations remain unchanged during each cycle. You can arrange to postpone some of your orientation to a future cycle if it is necessary through your manager/supervisor. How it will impact your ability to start work in the department will be their decision.