Patients' Perceptions of Hospital Care

PeaceHealth hospital patients are randomly surveyed and asked to provide information about their hospital care experience. Results from these surveys provide staff and leaders with valuable information that helps identify opportunities to improve the care we provide.

Our hospital survey includes HCAHPS questions. HCAHPS (pronounced “H-caps”) is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems; also known as the CAHPS® Hospital Survey) is a standardized survey instrument that is endorsed by the National Quality Forum (NQF), a national organization that represents the consensus of many healthcare providers, consumer groups, professional associations, purchasers, federal agencies, and research and quality organizations. Results for HCAHPS questions (for hospitals across the country) are posted on a public website, Hospital Compare

Key
~ Data not yet available or measure not applicable to this hospital
Survey dates were from 7/1/2011 through 6/30/2012
Measure Sacred Heart Medical Center Riverbend Sacred Heart Medical Center University District Peace Harbor Hospital Cottage Grove Community Hospital Oregon State Average. PeaceHealth St. Joseph Medical Center PeaceHealth St. John Medical Center Washington State Average. PeaceHealth Ketchikan Medical Center Alaska State Average. National Average
How often did nurses communicate well with patients?76%72%77%85%77%76%76%77%82%77%78%
How often did doctors communicate well with patients?79%72%82%91%80%77%80%80%83%81%81%
How often did patients receive help quickly from hospital staff?55%48%71%83%67%62%55%65%73%68%67%
How often was patients' pain well controlled?68%64%72%79%70%73%68%70%71%70%71%
How often did staff explain about medicines before giving them to patients?60%61%65%66%63%56%60%63%71%67%63%
How often were the patients' rooms and bathrooms kept clean?70%71%84%82%73%71%71%73%83%72%73%
How often was the area around patients' rooms kept quiet at night?57%53%47%68%55%52%51%54%71%59%60%
Were patients given information about what to do during their recovery at home?89%76%87%89%85%82%89%86%91%86%84%
How do patients rate the hospital overall?75%61%72%78%69%67%60%70%71%67%70%
Would patients recommend the hospital to friends and family?79%69%71%80%72%72%59%73%65%71%71%

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