How often did patients receive help quickly from hospital staff?What It Means
The percentage of patients who reported that they "always" received help as soon as they wanted. "Receiving help" refers to how often they were helped quickly when the used the call button or needed help in getting to the bathroom or using a bedpan.
Why It Is Important
Research shows that their ability to get help when it is needed is an important element for patients in evaluating hospital quality - and their hospital experience.