The PeaceHealth Southwest patient experience
At PeaceHealth Southwest Medical Center, we're all caregivers — no matter our title or role. All of us influence our patient experience, from the moment they enter our doors, to the follow up care that comes after they leave, to the financial support and guidance they may need all along the way.
- We can all help patients feel special.
- We can reassure them and help alleviate fears and anxieties.
- We can all work to connect with them directly on a personal level.
Our PeaceHealth Experience website and learning sessions can help you understand what's expected of you and how you can enhance our patient experience.
A few small but consistent practices can make the difference between an ordinary hospital visit and a truly memorable experience - whether it's lending a listening ear or holding a patient’s hand. By focusing on a few small acts of kindness and respect, we make a world of difference for our patients, every time, every touch.