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Billing Questions

Paying for the Care You Receive

If you have questions about your clinic bill or other issues related to your PeaceHealth Medical Group account, our team in Patient Financial Services would be happy to help you. Please call us at the number below.

When you call, please be prepared to give the patient's name and date of birth or the patient/account number. You can find the account or patient number on the billing statement.

Making Payments

You can pay your bill online if you're signed up to use PeaceHealth PatientConnection. This free online service is available to all PeaceHealth patients. It's a quick and easy way to take care of your account as well as other business you have with your clinic. Sign up or test drive PatientConnection.

We accept credit or debit cards for payments over the phone. We can also assist you with prepayment options or installment plans to pay for extensive services such as obstetric care or surgery.

Copays or deductibles for office visits or other services are due at the time of service. You can pay those at your clinic using cash, check or credit/debit card.

In-person Assistance

Face-to-face appointments for billing questions are available. If you want to meet in person, feel free to drop by our office (see address below).

Financial aid is available. If you're facing financial hardship, we can help you explore your options for obtaining medically necessary care at a reduced cost or without charge. You may be eligible for our Bridge Assistance program. Read the Bridge Assistance FAQ. Please call us at the number below for more information.

Hours:

Monday to Friday 8 a.m.-4:30 p.m.
Saturday & Sunday Closed

If you call after hours, please leave a message, including your question, your name, account/patient number and phone number. We will return your call the next business day.

Contact Us:

PeaceHealth Patient Financial Services
24 Jefferson St., Suite 201 (next to Movie Gallery)
Ketchikan, AK 99901
Phone: (907) 228-7619 or (907) 228-7621
Fax: (907) 228-8368 

 
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