Patient Rights & Responsibilities

Your Role as a Patient

PeaceHealth Medical Group strives to provide exceptional, compassionate care to all patients, every time, every touch. There are several important things that you, as a patient, can do to help us give you the best possible care.

Please take a moment to read the Patient Rights & Responsibilities below.

Your Rights as a Patient

In keeping with PeaceHealth’s mission, core values and commitment to the delivery of quality health care, Peace Harbor Hospital and PeaceHealth Medical Group recognize, protect and promote the following rights for each patient to include, as appropriate, the patient’s legally authorized representative. If you have questions about these rights and responsibilities please talk to our staff members or a department manager.

As a Peace Harbor Hospital/PeaceHealth Medical Group patient, you have the right to:

  • Impartial access to medically indicated services available at Peace Harbor Hospital and PeaceHealth Medical Group.
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
  • Considerate, respectful care, including respect for your personal values and beliefs.
  • Refuse treatment and to be informed of the medical consequences of your refusal.
  • Know the names of doctors caring for you and which doctor is coordinating your care.
  • Receive from your doctor information concerning your care and condition in terms you can understand.
  • Information pertaining to the need for transfer to another health care facility if indicated and the alternatives to transfer.
  • Information regarding your health status, treatment and outlook for recovery including your continuing health requirements after you leave the hospital.
  • Request reasonable treatment options that are considered standard of care.
  • Consult with another doctor at your own request and expense.
  • Privacy in the performance of your medical care.
  • Under Oregon law, prepare and submit a Directive to Physician or Power of Attorney for Health Care, which are commonly known as Advanced Directives.
  • Be involved in care planning and treatment, including pain assessment and management.
  • Receive care in a safe environment.
  • Be free from restraints of any form that are not medically necessary.
  • Be free from all forms of abuse or harassment.
  • Access the Department of Human Services when needed. The information needed to do this in Florence is: 3180 Hwy. 101, P.O. Box U, Florence, Oregon 97439, Ph. (541) 997-8251.
  • Confidentiality of records and communications regarding your care. Certain information may be released to appropriate persons or agencies such as insurance companies, according to state and/or federal laws.
  • Give or withhold your consent to participate in research projects, procedures or medication administration.
  • Information necessary to give informed consents before the start of any procedure. Except in emergencies, this information usually includes a description of the procedure, significant risks involved, how long you may be incapacitated and reasonable medical alternatives.
  • The right to examine and receive an explanation of your hospital or clinic bill.
  • Have access to information contained in your medical records in accordance with state and federal regulations and hospital/clinic policy.
  • Be informed or when appropriate, have family informed about the outcomes of care including unanticipated outcomes.
  • Voice any concerns or complaints regarding to your care with staff members and department managers. If you are not satisfied with the outcome a formal grievance could be filed. If you choose, you have the right to contact the Department of Human Services/Health Care Licensure and Certification, 800 NE Oregon St., Mail Room 21, Suite 640, Portland OR 97232, Ph. (503) 731-4013.
  • Be informed of Peace Harbor’s rules and regulations that apply to patient care and conduct.
  • The right to participate in consideration of ethical issues that arise in your care.

Your Responsibilities as a Patient

As a Peace Harbor Hospital or PeaceHealth Medical Group patient, it is your responsibility to:

  • Participate actively in decisions regarding your health care.
  • Provide accurate, complete and timely information regarding your medical history, current symptoms and problems, drug allergies, medications and dietary supplements you are currently taking and any reactions or sensitivities you have experienced and other matters relating to your health.
  • Make sure you understand the care and treatment you are receiving. Ask questions if your care is not clear or if you don’t understand what is expected of you.
  • Ask questions. If something doesn’t seem right, call it to the attention of your nurse or doctor.
  • Discuss any concerns about your safety with your health care team.
  • Notify your nurse or doctor at once if you notice any changes in your health, have concerns about your health or if you cannot or will not follow certain treatment plans.
  • Follow the instructions and advice of your doctor.
  • Be considerate of other patients and hospital personnel and assist in the control of noise and number of visitors.
  • Be respectful of the property of other persons, of the hospital and follow hospital rules affecting patient care and conduct.
  • Assure that the financial obligations of your health care are fulfilled promptly.