Communication Assistance

Here at PeaceHealth in Florence it is imperative that our healthcare providers are able to communicate effectively with the patients and families they serve. Current estimates indicate there are over 28 million deaf, hearing and/or speech impaired people in the United States. The Oregon Coast is also a renowned tourist destination, bringing visitors from all over the world to the shores of the Pacific Ocean. PeaceHealth in Florence follows hospital ADA guidelines and makes all reasonable accommodations to meet the special needs of disabled Americans and to provide equal access to all facilities and services accordingly.

To provide patients who do not speak English as their primary language equal access to information and participation in health care decisions, we subscribe to Language Line interpretive services. In addition to allowing communications in many languages there is also a Certified Medical Interpretation option that allows us to discuss medical issues and concerns with our patients. There is no charge to the patient for these services. For the hearing impaired, voice amplifiers and a TTY connection are available to promote communications. Additional auxiliary aids are available for use in the patient care areas.

TTY/TDD Phone For Deaf or Hard-of-Hearing Patients/Patient Family Members

PeaceHealth in Florence is proud to make available a TTY phone for the use of our deaf or hard-of-hearing patients.

The device is available 24 hours a day, 7 days a week. The device is located in the hospital main lobby, on a table next to the column outside of the Foundation Offices. Instructions for use are provided on the table with the device.

If you have a patient or patient's family member who would like to use a TTY phone to make a phone call please direct them to the TTY in the hospital main lobby.

We are currently preparing a TTY phone that will give us the ability to temporarily place a TTY device in an in-patient room or next to an Emergency Department bed.

Teleinterpretation

Teleinterpretation is the provision of language interpretation services through electronic means of telephony and/or video conferencing.