Visitors Are Welcome
The presence of family and close friends can aid healing. Visitors
are welcome at any hour on many units. However, some units do limit visitation
to help patients get the rest they need. Please check with your nurse.Most
units prefer that you limit the number of visitors to two at any time. Please
control the noise in your room. Remember that this is a tobacco-free campus;
visitors wishing to smoke may check at the reception desk in the main lobby for
information about offsite smoking locations.
Entrances
RiverBend
Hospital entrances are open from 6:00 a.m. to 8:30 p.m. The main lobby is open
24 hours a day, seven days a week. Visitors must check in with a security
officer at the main lobby reception desk between 8:30 p.m. and 6:00 a.m. daily.
The officer will contact the nursing staff of the unit caring for you to verify
the visit and issue an ID badge to your visitors. This check-in is vital to
maintaining a secure hospital environment.
University District
Hospital entrances are open from 5:30 a.m. to 8:00 p.m. Visitors must check in
with a security officer at the main lobby reception desk between 8:00 p.m. and
5:30 a.m. The officer will contact the nursing staff of the unit caring for you
to verify the visit and issue an ID badge to your visitors. This check-in is
vital to maintaining a secure hospital environment.
Restrooms
Family members and visitors are welcome to use the restroom inside the patient
room. There are also public restrooms located throughout the hospital.
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Parking
RiverBend
Parking for visitors is available at several locations. Follow the signs to
these locations:
- Emergency patients may use the parking lot adjacent to the ED entrance
on the south side of the main hospital.
- Hospital visitors may use parking garage S located north of the hospital
or parking garage C located north of the RiverBend Pavilion.
- Oregon Heart & Vascular Institute visitors should use the surface
parking lots located west and south of the OHVI building.
- RiverBend Pavilion visitors should use parking garage C located north of
the Pavilion.
- RV parking is provided in the back of the employee surface parking lot
south of the OHVI surface parking lot.
- If you have driven your own car to the hospital, there is no problem
leaving it parked for the duration of your stay.
University District
Parking for visitors is available inside the Central Parking Garage, which is
surrounded by Patterson and Hilyard Streets and 12th and 13th Avenues. The main
entrance is off Patterson. All parking is free, but requires validation, which
is available from the reception desk in the main lobby. Note: if the gate is
raised at the exit and no attendant is available, you may leave without
submitting your validation.
- Emergency, Gamma Knife Center, Regional Infusion Center, and Outpatient
Rehabilitation patients may park in the lot adjacent to the ED entrance on
the southeast corner of the hospital. Qualified patients receive an
"Outpatient Series Permit."
- RV parking is available on the corner of Hilyard Street where it
intersects with the alley between 11th and 12th Avenues; call Diamond
Parking Services at (541) 343-3733 to arrange for RV parking.
- If you have driven your own car to the hospital, there is no problem
leaving it parked for the duration of your stay.
Guest/Visitor Food Services
RiverBend
The RiverView Café, on the second floor of the hospital, comprises several
individual eateries that emphasize personal choice and fresh ingredients. You’ll
find espresso drinks, baked goods, made-to-order omelets, sandwiches and wraps,
fresh pizzas, fresh salads and fruit, vegetarian entrees, sautéed dishes, fresh
fish, American comfort foods, refrigerated side dishes, dessert items and a soda
fountain. Hours vary for the eateries, but good food and drinks are generally
available at all hours every day.
Vending machines are located on the second floor near the RiverView Café and
are open 24 hours.
Café Yumm!® serves delicious, nourishing food—using many organic
ingredients—prepared fresh every day. They are located on the first floor near
the surgery entrance. Phone 736-9866.
University District
The hospital cafeteria is located on the first floor and is open daily from 6:30
a.m. to 7:15 p.m.
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Family Guest House
The Children’s Miracle Network-Lions Family Guest House 541/685-1970 at 1057
Patterson Street in Eugene serves as an inexpensive residence for patients’
family members or other caregivers who face relatively long-term lodging needs.
When no rooms are available, Guest House staff can help you find other lodging,
sometimes at reduced cost.
Mail and Flowers
Volunteers deliver flowers to patients daily as well as letters, packages, and
e-mails sent via the hospital’s Web site. Letters that come after your discharge
will be sent to your home. Flowers that come after your discharge will be
returned to the florist. Stamps, stationery and cards may be purchased in the
gift shop.
Gift Shop
Magazines, paperback books, flowers, toys, candies and gift items are available
in the volunteer-operated gift shop, Heartfelt Gifts, just off the main floor
lobby. All proceeds benefit patient care at Sacred Heart. For information on
deliveries:
RiverBend Gift Shop 222-1340
Open weekdays 10:00 a.m. to 7:00 p.m.
Open weekends and holidays 1:00 p.m. to 4 p.m.
Early opening at 7:00 a.m. the second Wednesday of every month.
University District Gift Shop 686-6924
Open Monday through Friday 10:30 a.m. to 4:30 p.m.
Online Resources
Go to www.peacehealth.org/oregon
and click on “At Your Service” to find these and other online care resources:
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Tips for Families and Friends Giving Care
Eat well. Regular nutritious meals are a must for you to maintain
your strength. Make changes to your diet one step at a time.
Get enough sleep. Take short naps when the person you are
caring for is sleeping. You will need these naps if your sleep is interrupted at
night.
Walk every day. Spirits are replenished with exercise. Regular
and moderate exercise is essential for you to maintain good health.
Relax. Breathe fully and deeply. Listen to beautiful music.
Laugh aloud every day as you assist your loved one to recovery.
Get needed information. Staying informed will reduce your
anxiety. Two good resources are the hospital’s Medical Social Work department
(541-222-2440) and the Gerontology Institute (541-687-6234). Also, please visit
our online health library at
www.peacehealth.org/healthwise.
Accept your feelings. Depression and anger are natural
responses to hurt and loss. Your feelings reflect how deeply you’ve been
affected by your loved one’s condition. Tears can be cleansing. Acceptance of
your feelings as normal and natural leads to relief.
Touch one another. Share a hug! Everyone needs love and
support, particularly when caring for a loved one.
Get support. Everyone needs and deserves support and
encouragement. Do not turn down loving help from caring friends and family.
Tell your story. Describe your concerns and experiences to
clarify your reality and bring order from chaos. It will help you feel less
lonely. Sharing is a normal way to work through the feelings you have as a
caregiver.
Celebrate. Each milestone passed and every measurable success
during this period is a cause for celebration. Recognizing progress is progress!
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Financial Counselors Can Help
Be assured that hospital services will never be delayed or denied based upon
your ability to pay. However, many resource programs require an application or
screening process. The OHP and some other programs have a deadline to process
applications in order to cover a particular date of service. Please do not
hesitate to call us at your earliest opportunity so we can move quickly to help
you.
Your health is our first priority, and your peace of mind contributes to your
good health. If you have concerns about resolving your hospital bill, please
contact us.
Patient Financial Services
For payments, payment arrangements, and any billing questions:
(800) 873-8253 toll free
(541) 686-7191
Map and directions
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