Time Period Ending:  3/31/2012

Rate: 90%

What We Are Doing:
Our patient's experience is a priority to those who serve our community.  We believe that it is paramount in what we do to help those who seek care from our organization.  In order to do that, we have strategic goals as well as a detailed work plan to ensure that we are creating opportunities for our patients to have the best experience possible.  We have also utilized feedback from our Patient Advisory Council members to more fully understand the perceptions and needs of those we serve.  The feedback we receive is important in helping our caregivers improve and enhance our patient's experience.