Would patients recommend the hospital to friends and family?What It Means
Percentage of patients who reported YES, they would definitely recommend the hospital to their friends and family. Ratings to the question, "Would you recommend this hospital to your friends and family?" are made on a four-point scale ranging from "Definitely No" to "Definitely Yes".
Why It Is Important
Patients' willingness to recommend a hospital is an important indicator of hospital quality. Hospitals rely on this measure to better understand patient perspectives of their recent hospital care experience. Willingness to recommend - combined with other survey feedback - helps hospitals identify areas needing improvement, as well as areas where the hospital is performing well.