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Critical Incident Stress Supplemental Edition In this issue:
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Critical Incident Stress Debriefing -
Your Company's Response to Traumatic Worksite Events
Critical Incident Stress Debriefing is probably fairly
well known from its use with the survivors of airplane crashes and other
very publicized events such as the Oklahoma City bombing. The counselors
at Health Promotion Northwest receive ongoing training from Crisis
Management International (an organization which coordinates a network of
crisis and disaster mental health professionals in major cities throughout
the U.S., Canada, and Europe). We also volunteer locally with the Whatcom/Skagit
Industrial Critical Incident Stress Management Program and the Emergency
Medical Services CISM Program.
Q. What is Critical Incident Stress?
A. Every animal, including humans, responds
dynamically to a crisis. In a "fight or flight" response a deer
being attacked by a cougar is going to have changes in hormone levels,
blood circulation, pupil dilation - and if digestion or hair growth was
going on, that may get put on hold. Humans respond the same way, but with
people we can also identify a cognitive stress reaction. It is not
uncommon to hear people say that all they saw was the gun - or the exit
sign - or their role in CPR. We tend to get a sort of tunnel vision and
time is often experienced as expanded or contracted. It may seem like
hours before help arrives or the event might seem to have happened in the
blink of an eye. In short, we often do not have a great foundation of
memory for looking back and reflecting upon a highly stressful or
traumatic event. After the event it is not uncommon to have some
related symptoms, such as:
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Physical: fatigue, insomnia, nightmares,
startle reactions...
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Cognitive: difficulty with concentration,
problem solving, decision making, memory problems, flashbacks,
isolation...
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Emotional: depression, guilt, anxiety, fear,
numbness, helplessness, amnesia, anger (scapegoating, irritability,
frustration, violent fantasies)...
Q. What happens during a Debriefing?
A. In a debriefing the people in your company who
where affected by the incident are asked to come together in a private
space. Ground rules are given that the debriefing is not a critique of
performance or procedures; it is for people to be able to talk about their
experience. Also, everyone is asked to agree to respect each others
privacy by not talking unnecessarily outside the debriefing about what
others have to say. A mental health professional (sometimes accompanied by
peer debriefers from Industry or Emergency Medical Services) leads the
group through clearly establishing (1) The Facts: "Who saw what
first, how long until the next person came in, how far away was
that?" (2) Thoughts About the Event: "What was everyone thinking
while that was happening?" (3) Reactions Since the Event: "Since
the event 32 hours ago, what has been the most difficult part of
this?" "Has anyone else been having trouble sleeping?" (4)
Any Useful Teaching: "Here is what you might expect or what people
have experienced after other incidents, try not to stress about the
stress." (5) Group Closure: "Here are some other
resources." "What can everyone do to recognize this event
together?"
Q. Why should my company want to call for a debriefing?
A. Critical events do occur and they do affect
worksites. Debriefings have been shown to help individuals and working
teams begin the healing process emotionally and return to productivity and
earning a living much sooner than without any assistance. There are
drastic reductions in the long term costs to companies when a "rapid,
professional crisis intervention" is done.
COST-EFFECTIVENESS OF RAPID, PROFESSIONAL CRISIS INTERVENTION
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Time Loss Costs Down 62.5%
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Treatment Costs Down 57.2%
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Litigation Costs Down 88.2%
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Rehabilitation Costs Down 69.5%
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Disability Costs. Down 99.9%
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Health Notes is provided by Health Promotion Northwest,
your employee assistance program. If you or a member of your family are
experiencing personal challenges (for example: financial, marital, family,
stress, depression, and/or chemical dependency), Health Promotion
Northwest
can help. We offer confidential counseling, evaluation and
networking services as well as referrals to community resources. This
service is provided through your employer at no cost to you. To contact
us, call these numbers:
(360) 715-6565 or (800) 244-6142
or email Vince Foster.
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