• Champions healing and compassionate care and clinical and operational excellence through seamless, integrated, evidence-based and outcomes-focused approaches.
• Advocates for the centrality of patients and their families in all aspects of their care.
• Challenges the status quo and existing assumptions, including public policy.
• Has courage; inspires people to embrace change, take calculated risks, and develop bold and creative solutions.  Learns from past mistakes, expects others to do the same.

If you are a PeaceHealth Director

• Creates a continuous improvement mindset with each team/work unit
• Aggressively pursues integration of a healing and compassionate environment with clinical and/or operational excellence.
• Designs and implements seamless, integrated, evidence-based and outcomes-focused processes using lean thinking and quality tools.
• Documents evidence of holding all gains.
• Embraces and supports change and transition; models resilience and flexibility.
• Focuses on improving patient and workplace safety.
• Includes patients and families in improvement activities; identifies and incorporates value-added processes from the patient perspective.
• Shares stories to promote learning.

If you are a PeaceHealth Manager

• Delivers seamless, integrated, evidence-based and outcomes-focused processes using lean thinking and quality tools.
• Audits and holds staff accountable for holding the gains.
• Supports and facilitates staff in moving through the transition process.
• Implements, monitors and documents safety improvements.
• Incorporates and documents value-added changes that represent the perspectives of patients.
• Shares stories to promote learning.

Jim Scott, MD
SVP, Clinical & Operational Improvement

"I went into health care because I passionately wanted to relieve pain and suffering and to serve people. I’ve also been passionate about quality. Over time, these passions helped me learn how much I don’t know and how much more I want to learn. You start out and do the best you can, but then you measure what you’re doing, learn more, and continuously improve it. You don’t try to achieve perfection from the beginning, but you get into the system and you gradually improve it."

Click here to read more about Continuous Improvement from Jim Scott