Continuous Improvement
A Personal Reflection by John Haughom

"Continuous improvement is in fact a big part of PeaceHealth’s culture and has been for a number of years. I’m very excited about the fact that in recent years, care providers across PeaceHealth are recognizing that it is their responsibility to continuously and aggressively improve the quality and safety of the care we provide to the patients we serve.

"Continuous improvement at PeaceHealth is personified when caregivers across the organization see it as our responsibility to constantly strive to improve the quality, safety and efficiency of the care we provide the patients and families that we serve every day.

“It’s imperative that leaders across PeaceHealth recognize that they have to be the flag bearers.

“There is no doubt that it takes courage to lead continuous improvement because sometimes you have to do things in a different way—and doing things in a different way isn’t always popular with everyone at PeaceHealth. I like the term ‘pursuit of continuous improvement’ because it implies that we’re relentless. We never give up. We strive to make things better for those we serve.

“The end result is that the quality, safety, affordability and access to care are constantly improved. We owe this to our patients as part of our promise.”