• Promotes high-trust relationships through interactive, accessible, timely, relevant, and inclusive communications.

• Synthesizes and translates complex concepts and information into understandable messages that inspire and inform.

• Speaks authentically, truthfully, and keeps promises.

• Listens respectfully for understanding and meaning.

• Creates and welcomes opportunities for others to provide input.

• Projects credibility, grace and poise even in highly visible, adversarial situations.

• Assumes responsibility for how communications are received.

If you are a PeaceHealth Director

• Provides the right information, to the right people, at the right time using a variety of means.

• Synthesizes multiple inputs into useful information.

• Speaks authentically, truthfully, and keeps promises.

• Listens respectfully for understanding and meaning.

• Clearly articulates level of decision-making authority.

• Manages conflict and disagreements in a respectful way.

• Actively seeks open dialogue and ideas from diverse sources.

• Projects credibility, grace and poise even in highly visible, adversarial situations.

• Speaks and writes effectively in informal and formal settings.

• Leads effective meetings.

• Assumes responsibility for the impact of communication on others.

If you are a PeaceHealth Manager

• Passes relevant information to staff and keeps director informed.

• Holds staff accountable for acquiring information and providing input.

• Speaks authentically, truthfully and keeps promises.

• Listens respectfully for understanding and meaning.

• Clearly articulates level of decision-making authority.

• Manages conflict and disagreements in a respectful way.

• Actively seeks open dialogue and ideas from diverse sources.

• Projects credibility, grace and poise even in highly visible, adversarial situations.

• Speaks and writes effectively in formal and informal settings.

• Performs effectively in multiple meeting roles (leader, member, facilitator, ad hoc, recorder, etc.)

• Assumes responsibility for the impact of communication on others.

Alan Yordy,
Oregon Region CEO

"Communication is at the heart of being a caregiver. It’s also at the heart of being a leader.  We must be in touch with one another and understand one another if we’re to effectively deliver care to patients and families; deliver the health care ministry true to our mission. 

To communicate effectively, we must be fully present in the moment, and a little vulnerable.  We have to be willing to share our joys, fears, sorrows, and hopes. I also believe that being able to relate our own experiences helps engender trust and gain the support – or even inspire – others. In the process you’re building strong interpersonal relationships..."

Click here to read more about Communication from Alan Yordy.