A. Patients may pay their PeaceHealth Medical Group, Peace Harbor Hospital, and Sacred Heart Medical Center bills by phone using VISA, MasterCard, or Discover credit cards. When calling to pay your account via credit card, please have your account number available to insure that your account will be properly credited.

Patients may also use any of the satellite clinics during regular business hours, Monday through Friday, to pay their clinic accounts. They may also pay at Urgent Care, located at PeaceHealth Medical Group RiverBend Pavilion at 3377 RiverBend Dr., Springfield, after regular business hours until 11:00pm including weekends.

Hospital bills can be paid in the main lobby of Sacred Heart Medical Center or in the Outpatient Department located on the 3^rd floor. A financial counselor is also available.

Q. Am I able to pre-register before arriving at the hospital?

A. Patients may pre-register before being admitted to the hospital as well as for outpatient procedures. Insurance information, demographic information and next of kin information should be available. The number to call is 541-686-7166; if out of the area, call 800-288-7444 and ask for Pre-Registration.

Q. I have accounts at Sacred Heart, Peace Harbor Hospital and at PeaceHealth Medical Group. Is there a way I can only make one payment each month instead of paying each facility?

A. Patients may combine balances from Sacred Heart Medical Center, Peace Harbor Hospital and PeaceHealth Medical Group for one balance by purchasing a bank contract. Payments would be made to the bank, thereby eliminating the need to pay each facility. This is a pre-approved bank loan with a 15% simple interest rate. Financing is available on balances of $200.00 or more; minimum terms are 12 months, the maximum term is 48 months. A down payment equal to the monthly payment is required; there are no set up fees and no pre-payment penalty.

Q. If payment in full by my due date is not an option, are there payment options available for me?

A. Please call your customer service representative at the number listed for payment arrangements or options.

Q. What are the charity guidelines at Sacred Heart Medical Center?

A. If all other options are not possible, patients will be asked to complete a financial summary form. This form lists family size, annual gross income, expenses, net worth and employment status as well as future earning potential. All these factors are used to determine charity care and need to be approved by the Director of Patient Financial Services and the Regional Vice President of Finance.

Q. Why am I receiving two bills for my emergency room visit?

A. Sacred Heart Medical Center bills for the facility portion of the service only. Eugene Emergency Physicians has their own billing service for the professional (doctor) charge. We can assist you with the hospital portion of your bill, but you must call Eugene Emergency Physicians concerning their bill.